WarmTransfer
cdr analytics · published

UCCX historical reporting after a move to Webex Contact Center

Verified 2026-09-22 · 60 sources · tier 2–4 · 1 disputed

Disputed: 1 source below carries conflicting evidence.

Unified CCX provides historical reports via Cisco Unified Intelligence Center reading from an Informix database, whereas Webex Contact Center serves reporting through Webex Contact Center Analyzer and developer APIs 26​28​60​46. In the field, practitioners report that Unified CCX historical data cannot be loaded into Webex Contact Center Analyzer because the two schemas differ, and that reporting continuity moves from SQL against an on-premises Informix database to GraphQL API calls against the cloud 25.

Unified CCX reporting architecture and data retention

Installing Unified CCX creates a database named db_cra that holds information for historical reports, Unified CCX configuration information, stored procedures, and some call statistics 16. The Unified CCX Historical Reports Database Server stores the Unified CCX database across 3 datastores: the Configuration Datastore (CDS), the Historical Datastore (HDS), and the Repository Datastore (RDS) 15. Within the schema, the ContactCallDetail table serves as the main table for call statistics, holding 1 record per incoming, outgoing, or internal call 12​13. In addition, ContactQueueDetail holds 1 record per CSQ per queued call, ContactRoutingDetail records calls queued across 1 or more CSQs, AgentStateDetail records each agent state change, AgentConnectionDetail tracks when an agent disconnects a call or leg, and TextContactDetail stores chat contact details 13​2. Real-time reporting is accessed from Unified CCX Administration through Tools > Real-Time Reporting, launching the Application Reporting tool in a separate window 59.

Unified CCX historical reports are preconfigured reports in Cisco Unified Intelligence Center (CUIC) that read past data from the historical data source for a specified period 26​58. In Unified CCX 12.5(1), the stock catalog is divided into Chat, Email, Inbound, Outbound, System, and Multichannel report categories 43. The Inbound category contains 31 reports, such as Abandoned Call Detail Activity Report, Agent Call Summary Report, Agent Detail Report, Agent Summary Report, CSQ Agent Summary Report, CSQ All Fields Report, and Contact Service Queue Activity by Window Duration 27. The Application Summary Report is categorized as a System report, while the Multichannel Agent Summary Report is categorized as a Multichannel report 10.

Data retention on Unified CCX is governed by automatic purge settings configured in months on the Purge Schedule Configuration page, which also defines the purge start time and run duration 37. Purging executes automatically once a day, defaulting to 01:00 a.m. 34. An automatic purge can also trigger when the database or extent size exceeds a configured percentage of its maximum, triggering a database-approaching-maximum-size notification 38. Administrators can execute manual purges at any time without impacting the automated schedule 35. In Unified CCX 15.0, these tools reside under Tools > Historical Reporting, including Database Server Configuration, SMTP Configuration, Purge Schedule Configuration, Purge Now, and File Restore 36. The Database Server Configuration page restricts the maximum number of client and scheduler connections to the historical reporting database server 17.

Custom reports access historical tables using the uccxhruser database account over an Informix data source connection (port 1504, database db_cra, instance name formatted as hostname followed by _uccx), and custom stored procedures require execute permissions granted to uccxHrUserRole 28​56. Cisco does not support creating custom data sources in the CUIC instance bundled with Unified CCX, requiring a standalone CUIC server instead 33. A standalone CUIC server does not import stock reports automatically; reports must be exported from the co-resident CUIC and imported to the standalone system 51.

Webex Contact Center Analyzer architecture

Webex Contact Center Analyzer mines real-time and historical data from multiple sources to provide business views 60. Analyzer structures records into 4 specific types 7:

  • Customer Session Record 7
  • Customer Activity Record 7
  • Agent Session Record 7
  • Agent Activity Record 7

These entities have defined restriction boundaries: Customer Session and Customer Activity records can be restricted by Entry Points, Queues, Sites, and Teams; Agent Activity records can be restricted by Queues, Sites, and Teams; and Agent Session records can be restricted by Sites and Teams only 39.

Analyzer supports historical reporting for up to 13 months from the current date across all reports it supports 3. A historical report session stays active for 8 hours, after which re-authentication may be required to refresh, though visible data remains until scrolled or reloaded 4. Report output is influenced by the selected time zone, while scheduled email distributions always run in the tenant time zone 8​9. Visualizations can be exported as Microsoft Excel or CSV files, provided the historical report visualization does not exceed 2000 columns 5.

Analyzer provides 9 stock reports in the folder Stock Reports > Transition Reports 54:

  • Abandoned Call Detail Activity Report 54
  • Agent Call Summary Report 54
  • Agent Detail Report 54
  • Agent Summary Report 54
  • Application Summary Report 54
  • CSQ Activity Report by Window Duration 54
  • CSQ Agent Summary Report 54
  • CSQ All Fields Report 54
  • Multichannel Agent Summary 54

Each report in the Transition Reports folder outputs as a Table 55. Webex Contact Center Enterprise also offers a distinct feature called Transitional Historical Reports containing 13 reports in CUIC, which is separate from Webex Contact Center Analyzer's Transition Reports 57.

Data retention, APIs, and migration considerations

Webex Contact Center hosts reporting data, tenant configuration, call data records, call recordings, and digital channel data in the data center for the tenant's selected country of operation 44. For call recordings and transcripts, retention defaults to 1095 days for new organizations and indefinite for existing organizations until configured 41. Administrators can set recording retention between 7 and 3600 days 42. Purging permanently removes recordings without recovery, though execution is not guaranteed on the exact scheduled day 40. Cisco notes that setting recording and transcript retention to 180 days or less may impact performance and availability for certain AI-driven features 45.

Webex Contact Center exposes a GraphQL-powered /search REST API that provides access to historical and real-time raw data feeds and supports all the fields Analyzer reporting uses to store contact center data 46. The API exposes taskDetails for Customer Session and Customer Activity Records, agentSession for Agent Session and Agent Activity Records, and taskLegDetails for Call Leg Records 49. Searches cannot exceed a 13-month span, and queries for raw Agent Activity Records and Customer Activity Records are limited to 30-day windows 50. Pagination for Customer Session Records and Call Leg Records supports up to 100,000 records, group-by operations are capped at 10 fields, and arguments across predicates and filters cannot exceed 1000 48. For media, the Captures API retrieves recording and task data, paired with a Subscriptions API sending capture:available events, requiring cjp:config_read or cjp-analyzer:read scopes 11. Organizations moving to Webex Calling Customer Assist access queue and agent analytics via Control Hub rather than Webex Contact Center Analyzer 14.

For migration lifecycles, Cisco set the end-of-life announcement date for Unified CCX version 12.5/12.6 to 30 June 2025, end-of-sale to 31 December 2025, end of software maintenance to 31 December 2026, and last date of support to 31 December 2027 21​22​29. The Cisco migration discovery tool extracts configuration entities (such as queues, teams, entry points, sites, and audio prompts) into bulk upload workbooks and prompt archives 31.

In the field, practitioners report that Unified CCX historical records cannot be loaded directly into Analyzer because schemas differ, and reporting continuity shifts from Informix SQL queries to cloud GraphQL APIs 25. The Analyzer template import function handles report definitions only and documents no mechanism to import raw records 6. WarmTransfer's reading of the sources is that Cisco Disaster Recovery System (DRS) backups do not serve as standalone queryable archives because restoring requires a target system matching the original hostname, IP address, DNS configuration, deployment type, and exact Unified CCX version 20​18​19. In the field, practitioners archive historical data before cutover by extracting tables from db_cra over ODBC with uccxhruser into an external SQL database 24. In the field, practitioners also report that CSQ-centric conventions and CUIC drill-down depth are not present in the same form when moving to Webex Calling Customer Assist 23.

Applicability

Applies to: Cisco Unified Contact Center Express, Cisco Unified Intelligence Center with Unified Contact Center Express, Cisco Webex Contact Center, Cisco Webex Contact Center Enterprise, Cisco Webex Calling Customer Assist, practitioner commentary from Metropolis Corp and ISI Analytics about Cisco Unified Contact Center Express. Deployments: on-premises, multi-tenant, and dedicated instance. Sources checked 2026-09-22. The historical reporting administration tools reside under Tools > Historical Reporting in Unified CCX 15.0 36. Cisco announced end-of-life for version 12.5/12.6 of on-premises contact center applications including Unified CCX on 30 June 2025 21. Webex Contact Center Enterprise's Unified Intelligence Center report set includes a separate category called Transitional Historical Reports containing 13 agent- and skill-group-oriented reports, which is a different feature from Webex Contact Center Analyzer's Transition Reports 57.

What remains uncertain

Field by field mapping between UCCX stock report columns and Analyzer Transition Report columns is not covered by the sources below.

A normative Webex CC search API reference page including documented date range and pagination limits is not covered by the sources below.

The reporting chapter of the Cisco Transitioning from Unified CCX to Webex CC deployment guide PDF is not covered by the sources below.

What queue and agent analytics Webex Calling Customer Assist provides in Control Hub and for how long is not covered by the sources below.

Whether Cisco publishes a retention policy for Analyzer aggregated report data separate from recordings is not covered by the sources below.

Analyzer custom report creation capabilities and whether UCCX style custom CUIC reports can be recreated are not covered by the sources below.

How to run UCCX and Webex CC reporting side by side during a phased cutover is not covered by the sources below.

A Cisco release note or What is new entry that introduced Analyzer Transition Reports and states their purpose is not covered by the sources below.

See also

Referenced by

Sources

  1. 1
    The Webex Contact Center Analyzer 13-month reporting limit is stated to include the availability of call recordings.disputed
    Cisco Webex Contact Center Analyzer User Guide · reporting duration limit statement · Checked 2026-09-22
  2. 2
    Unified CCX writes an AgentStateDetail record each time an agent changes state and an AgentConnectionDetail record when an agent disconnects a call or leg, and holds chat contact detail in TextContactDetail.
    Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema · Database Schema > AgentStateDetail / AgentConnectionDetail / TextContactDetail · Checked 2026-09-22
  3. 3
    Webex Contact Center Analyzer supports reporting for up to 13 months from the current date, and that limit applies to all reports Analyzer supports.
    Cisco Webex Contact Center Analyzer User Guide · reporting duration limit statement · Checked 2026-09-22
  4. 4
    A Webex Contact Center Analyzer historical report stays active for 8 hours, after which re-authentication may be needed to refresh it, though already-displayed data does not expire unless the report is scrolled or reloaded.
    Cisco Webex Contact Center Analyzer User Guide · historical report session behaviour · Checked 2026-09-22
  5. 5
    Webex Contact Center Analyzer can export a visualization as a Microsoft Excel or CSV file, but a historical report visualization with more than 2000 columns cannot be exported.
    Cisco Webex Contact Center Analyzer User Guide · Export Report Templates / export a visualization · Checked 2026-09-22
  6. 6
    The import capability in Webex Contact Center Analyzer covers report templates, that is report definitions, and the user guide documents no mechanism for importing historical records into Analyzer.
    Cisco Webex Contact Center Analyzer User Guide · Import Report Templates · Checked 2026-09-22
  7. 7
    Webex Contact Center Analyzer organises data into four record types: Customer Session Record, Customer Activity Record, Agent Session Record and Agent Activity Record.
    Cisco Webex Contact Center Analyzer User Guide · Record Types · Checked 2026-09-22
  8. 8
    Webex Contact Center Analyzer reports can be scheduled for automatic distribution to email recipients, and scheduled jobs always run in the tenant time zone.
    Cisco Webex Contact Center Analyzer User Guide · scheduling and time zone behaviour · Checked 2026-09-22
  9. 9
    The data a Webex Contact Center Analyzer report queries and displays depends on the time zone selected for the report.
    Cisco Webex Contact Center Analyzer User Guide · time zone behaviour · Checked 2026-09-22
  10. 10
    In Unified CCX 12.5(1) the Application Summary Report is a System report, not an Inbound report, and the Multichannel Agent Summary Report is a Multichannel report.
    Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) - Historical Reports · Historical Reports > System Reports / Multichannel Reports · Checked 2026-09-22
  11. 11
    The Webex Contact Center Captures API retrieves recording and task data, with a Subscriptions API that fires a capture:available event, and requires an integration or service app holding the cjp:config_read or cjp-analyzer:read scope.
    The A-Z of Webex Contact Center APIs: Capture APIs · Captures API / access requirements · Checked 2026-09-22
  12. 12
    The ContactCallDetail table is the main table for call statistics in the Unified CCX db_cra database.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Introduction · Configure Unified CCX Historical Reporting · Checked 2026-09-22
  13. 13
    In the Unified CCX schema, ContactCallDetail holds one record per incoming, outgoing or internal call, ContactQueueDetail holds one record per CSQ per queued call, and ContactRoutingDetail records calls queued across one or more CSQs.
    Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema · Database Schema > ContactCallDetail / ContactQueueDetail / ContactRoutingDetail · Checked 2026-09-22
  14. 14
    Webex Calling Customer Assist provides queue and agent analytics and reports through Control Hub rather than through Webex Contact Center Analyzer.
    Webex Calling Customer Assist · Analytics · Checked 2026-09-22
  15. 15
    The Unified CCX Historical Reports Database Server stores the Unified CCX database for three datastores: the Configuration Datastore (CDS), the Historical Datastore (HDS) and the Repository Datastore (RDS).
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Introduction · Unified CCX Components > Historical Reports Database Server · Checked 2026-09-22
  16. 16
    Installing Unified CCX creates a database named db_cra that holds information for historical reports, Unified CCX configuration information, stored procedures and some call statistics.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Introduction · Configure Unified CCX Historical Reporting · Checked 2026-09-22
  17. 17
    The Unified CCX Database Server Configuration page limits the maximum number of client and scheduler connections that can reach the historical reporting database server.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Tools Menu · Tools Menu > Historical Reporting > Database Server Configuration · Checked 2026-09-22
  18. 18
    Restoring Unified CCX requires the hostname, IP address, DNS configuration, version and deployment type of the target to match those of the backup file.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore · Backup and Restore > restore prerequisites · Checked 2026-09-22
  19. 19
    A DRS backup of Unified CCX is not usable as a standalone queryable historical archive, because reading it back requires rebuilding a Unified CCX node with the same version, hostname, IP address, DNS configuration and deployment type.inferred
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore · Backup and Restore > restore prerequisites · Checked 2026-09-22
  20. 20
    Cisco DRS supports restore only between matching Unified CCX versions; a backup taken on one version cannot be restored onto a different version.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore · Backup and Restore > restore prerequisites · Checked 2026-09-22
  21. 21
    Cisco announced end-of-life for version 12.5/12.6 of the on-premises contact center applications, including Unified CCX, on 30 June 2025.
    End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses · Table 1 > End-of-Life Announcement Date · Checked 2026-09-22
  22. 22
    The end-of-sale date for version 12.5/12.6 on-premises contact center application software and licenses, including Unified CCX, was 31 December 2025.
    End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses · Table 1 > End-of-Sale Date: App SW, License · Checked 2026-09-22
  23. 23
    Practitioners report that CSQ-centric reporting conventions and CUIC-level drill-down depth are not available in the same form after a move from Unified CCX to Webex Calling Customer Assist.field report
    Before You Migrate: Preserving UCCX Reporting for Public Sector Contact Centers Moving to Webex Calling Customer Assist · reporting gap section · Checked 2026-09-22
  24. 24
    Practitioners report archiving Unified CCX historical data before cutover by running an ETL job over an ODBC connection to db_cra with the uccxhruser credentials and landing the extract in an external SQL database.field report
    UCCX to Webex Contact Center Migration Tips · archive strategy paragraph · Checked 2026-09-22
  25. 25
    Practitioners report that Unified CCX historical data cannot be loaded into Webex Contact Center Analyzer because the two schemas differ, and that reporting continuity moves from SQL against an on-premises Informix database to GraphQL API calls against the cloud.field report
    UCCX to Webex Contact Center Migration Tips · schema incompatibility paragraph · Checked 2026-09-22
  26. 26
    Unified CCX historical reports are preconfigured reports in Cisco Unified Intelligence Center that read past data from the historical data source.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting · Unified CCX Reporting > Reporting Administration on Unified Intelligence Center · Checked 2026-09-22
  27. 27
    The Unified CCX 12.5(1) Inbound historical report category contains 31 reports, including Abandoned Call Detail Activity Report, Agent Call Summary Report, Agent Detail Report, Agent Summary Report, CSQ Agent Summary Report, CSQ All Fields Report and Contact Service Queue Activity by Window Duration.
    Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) - Historical Reports · Historical Reports > Inbound Reports · Checked 2026-09-22
  28. 28
    A Unified Intelligence Center data source for Unified CCX historical data is configured with data source type INFORMIX, database name db_cra, port 1504, database user uccxhruser and an instance name of the UCCX hostname followed by _uccx.
    Configure Standalone CUIC with UCCX 12.5 (Document ID 217275) · UCCX data source configuration on CUIC · Checked 2026-09-22
  29. 29
    The last date of support for version 12.5/12.6 on-premises contact center application software, including Unified CCX, is 31 December 2027, with end of software maintenance releases on 31 December 2026.
    End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses · Table 1 > Last Date of Support: App SW; End of SW Maintenance Releases Date: App SW · Checked 2026-09-22
  30. 30
    The Cisco UCCX-to-Webex-Contact-Center migration article describes only configuration migration and does not describe migrating historical reporting data, call detail records or CUIC report definitions.inferred
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · whole article; no historical data section present · Checked 2026-09-22
  31. 31
    The Cisco discovery tool for migrating Unified CCX to Webex Contact Center extracts configuration entities such as sites, users and user profiles, work types and auxiliary codes, skill definitions and profiles, teams, entry points, queues, address books and audio prompts, and emits a bulk upload workbook and a prompts archive.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · Run the discovery tool for migration · Checked 2026-09-22
  32. 32
    There is no documented Cisco-supported path for loading Unified CCX historical records into Webex Contact Center Analyzer so that they appear in Analyzer reports.inferred
    Cisco Webex Contact Center Analyzer User Guide · Import Report Templates; absence of any data import section · Checked 2026-09-22
  33. 33
    Cisco does not support creating a data source in the Unified Intelligence Center instance bundled with Unified CCX; a custom data source must be created on a standalone Unified Intelligence Center server.
    Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) - Create Custom Reports · Create Custom Reports > data source caution · Checked 2026-09-22
  34. 34
    Unified CCX purges historical data automatically once a day, at 01:00 a.m. by default, and the time is configurable.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting · Purge of Historical Data > Configure Automatic Purging · Checked 2026-09-22
  35. 35
    A Unified CCX administrator can purge the historical databases manually at any time, and doing so does not affect the automatic purging schedule.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting · Purge of Historical Data > Purge Manually · Checked 2026-09-22
  36. 36
    In Unified CCX 15.0 the historical reporting administration lives under Tools > Historical Reporting, with submenu items Database Server Configuration, SMTP Configuration, Purge Schedule Configuration, Purge Now and File Restore.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Tools Menu · Tools Menu > Historical Reporting · Checked 2026-09-22
  37. 37
    Unified CCX historical data retention is configured in months on the Purge Schedule Configuration page, which also sets the purge start time and the purge run duration.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting · Purge of Historical Data > Configure Purge Schedule Configuration Parameters · Checked 2026-09-22
  38. 38
    Unified CCX can trigger an automatic purge when the database exceeds a configured percentage of its maximum size or when extent size exceeds a configured percentage, and it emits a database-approaching-maximum-size notification.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting · Purge of Historical Data > Configure Automatic Purging · Checked 2026-09-22
  39. 39
    In Webex Contact Center Analyzer, Customer Session and Customer Activity records can be restricted by Entry Points, Queues, Sites and Teams; Agent Activity records by Queues, Sites and Teams; and Agent Session records by Sites and Teams only.
    Cisco Webex Contact Center Analyzer User Guide · Record Types > Applied Entity Restrictions table · Checked 2026-09-22
  40. 40
    Webex Contact Center permanently deletes recordings during a retention purge and they are not recoverable afterwards, and the system does not guarantee purge on the exact scheduled day.
    Manage Retention and Purge Recordings and Transcripts in Webex Contact Center · Key Features / purge behaviour · Checked 2026-09-22
  41. 41
    For new Webex Contact Center organizations the default recording and transcript retention period is 1095 days, while existing organizations retain indefinitely until an administrator sets a period.
    Manage Retention and Purge Recordings and Transcripts in Webex Contact Center · retention configuration defaults · Checked 2026-09-22
  42. 42
    Webex Contact Center administrators can set a recording and transcript retention period between 7 and 3600 days.
    Manage Retention and Purge Recordings and Transcripts in Webex Contact Center · configurable retention range · Checked 2026-09-22
  43. 43
    The Unified CCX 12.5(1) historical stock report catalog is organised into Chat, Email, Inbound, Outbound, System and Multichannel report categories.
    Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) - Historical Reports · Historical Reports > category headings · Checked 2026-09-22
  44. 44
    Webex Contact Center hosts reporting data, along with tenant configuration, call data records, call recordings and digital channel data, in the data center for the tenant's selected country of operation.
    Data Locality in Webex Contact Center · data hosted in the home region · Checked 2026-09-22
  45. 45
    Cisco warns that setting a Webex Contact Center data retention period of 180 days or less may affect the performance and availability of certain AI-driven features.
    Manage Retention and Purge Recordings and Transcripts in Webex Contact Center · retention configuration note · Checked 2026-09-22
  46. 46
    Webex Contact Center exposes a GraphQL-powered /search REST API that provides access to historical and real-time raw data feeds and supports all the fields Analyzer reporting uses to store contact center data.
    Introducing the Webex Contact Center APIs and Developer Portal · Search API section · Checked 2026-09-22
  47. 47
    Because the /search API exposes the same fields Analyzer stores and is bounded by the same 13-month horizon, continuous extraction through /search is the documented way to build a Webex Contact Center archive that outlives Analyzer's reporting window.inferred
    Introducing the Webex Contact Center APIs and Developer Portal · Search API section, read with the Analyzer 13-month limit · Checked 2026-09-22
  48. 48
    The Webex Contact Center GraphQL reporting sample states that Customer Session Record and Call Leg Record pagination supports a maximum of 100,000 records, group-by operations are capped at 10 fields, and total arguments across filters and predicates are limited to 1000.
    webex-contact-center-api-samples / reporting-samples / graphql-sample · README > notable limits · Checked 2026-09-22
  49. 49
    The Webex Contact Center /search GraphQL API exposes taskDetails for Customer Session and Customer Activity Records, agentSession for Agent Session and Agent Activity Records, and taskLegDetails for Call Leg Records.
    webex-contact-center-api-samples / reporting-samples / graphql-sample · README > query types · Checked 2026-09-22
  50. 50
    The Webex Contact Center GraphQL reporting sample states that a query span cannot exceed 13 months and that raw Agent Activity Record and Customer Activity Record queries are limited to 30-day windows.
    webex-contact-center-api-samples / reporting-samples / graphql-sample · README > notable limits · Checked 2026-09-22
  51. 51
    A standalone Unified Intelligence Center server does not import the Unified CCX historical reports by default; the stock reports must be exported from the co-resident CUIC and imported into the standalone server.
    Configure Standalone CUIC with UCCX 12.5 (Document ID 217275) · Importing reports from the Co-resident CUIC to standalone CUIC · Checked 2026-09-22
  52. 52
    The nine Webex Contact Center Analyzer Transition Reports correspond by name to Unified CCX stock historical reports, including the CSQ-based reports that have no equivalent elsewhere in the Analyzer stock catalog.inferred
    Webex Contact Center Analyzer Stock Reports · Transition Reports, compared with UCCX Reporting User Guide 12.5(1) Historical Reports · Checked 2026-09-22
  53. 53
    A shared report name between a Unified CCX stock report and a Webex Contact Center Analyzer Transition Report does not establish that the two reports compute the same metric from the same underlying events.inferred
    Webex Contact Center Analyzer Stock Reports · Transition Reports · Checked 2026-09-22
  54. 54
    Webex Contact Center Analyzer ships nine stock reports under the report path Stock Reports > Transition Reports: Abandoned Call Detail Activity Report, Agent Call Summary Report, Agent Detail Report, Agent Summary Report, Application Summary Report, CSQ Activity Report by Window Duration, CSQ Agent Summary Report, CSQ All Fields Report and Multichannel Agent Summary.
    Webex Contact Center Analyzer Stock Reports · Transition Reports · Checked 2026-09-22
  55. 55
    Every report under Webex Contact Center Analyzer's Transition Reports folder has a Table output type.
    Webex Contact Center Analyzer Stock Reports · Transition Reports > output type column · Checked 2026-09-22
  56. 56
    Custom Unified CCX reports access historical data through the Historical Reporting user account uccxhruser, and custom stored procedures must be granted execute permission to uccxHrUserRole.
    Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) - Create Custom Reports · Create Custom Reports > create a Unified CCX data source / stored procedure permissions · Checked 2026-09-22
  57. 57
    Webex Contact Center Enterprise's Unified Intelligence Center report set includes a separate category called Transitional Historical Reports, containing 13 agent- and skill-group-oriented reports, which is a different feature from Webex Contact Center Analyzer's Transition Reports.
    Webex Contact Center Enterprise Reporting User Guide - Transitional Historical Reports · Transitional Historical Reports · Checked 2026-09-22
  58. 58
    Unified CCX historical reports are preconfigured reports in Cisco Unified Intelligence Center that read past data from the historical data source for a specified period.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Unified CCX Reporting · Unified CCX Reporting > Historical Reports · Checked 2026-09-22
  59. 59
    Unified CCX real-time reporting is reached from Unified CCX Administration through Tools > Real-Time Reporting, which launches the Application Reporting tool in a separate window.
    Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Unified CCX Reporting · Unified CCX Reporting > Real-Time Reporting · Checked 2026-09-22
  60. 60
    Webex Contact Center Analyzer mines real-time and historical data from multiple data sources and systems to generate business views of that data.
    Cisco Webex Contact Center Analyzer User Guide · Webex Contact Center Analyzer User Guide > overview · Checked 2026-09-22

Documents

tier 2 current vendor documentation

Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting

Cisco Systems · 2020-01-31 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Unified CCX Reporting

Cisco Systems · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore

Cisco Systems · 2025-04-30 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Tools Menu

Cisco Systems · 2025-04-30 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Introduction

Cisco Systems · 2025-04-30 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema

Cisco Systems · 2021-01-31 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) - Create Custom Reports

Cisco Systems · 2020-02-07 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) - Historical Reports

Cisco Systems · 2020-01-31 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Webex Contact Center Analyzer User Guide

Cisco Systems, Inc. (Webex Help Center) · 2026-09-02 · accessed 2026-09-16

tier 2 current vendor documentation

Configure Standalone CUIC with UCCX 12.5 (Document ID 217275)

Cisco Systems · 2021-08-08 · accessed 2026-09-22

tier 2 current vendor documentation

Data Locality in Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-05-27 · accessed 2026-09-05

tier 2 current vendor documentation

End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses

Cisco Systems · 2025-06-30 · accessed 2026-09-22

tier 2 current vendor documentation

Introducing the Webex Contact Center APIs and Developer Portal

Cisco Systems (Webex for Developers blog) · 2023-04-25 · accessed 2026-09-22

tier 2 current vendor documentation

Manage Retention and Purge Recordings and Transcripts in Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-06-04 · accessed 2026-09-05

tier 2 current vendor documentation

Migrate Cisco Unified Contact Center Express to Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2025-06-27 · accessed 2026-09-05

tier 2 current vendor documentation

The A-Z of Webex Contact Center APIs: Capture APIs

Cisco Systems (Webex for Developers blog) · 2025-08-04 · accessed 2026-09-22

tier 2 current vendor documentation

Webex Calling Customer Assist

Cisco Systems, Inc. (Webex Help Center) · 2026-08-31 · accessed 2026-09-15

tier 2 current vendor documentation

Webex Contact Center Analyzer Stock Reports

Cisco Systems (help.webex.com) · 2026-06-19 · accessed 2026-09-22

tier 2 current vendor documentation

Webex Contact Center Enterprise Reporting User Guide - Transitional Historical Reports

Cisco Systems · 2025-04-30 · accessed 2026-09-22

tier 3 vendor-maintained repositories

webex-contact-center-api-samples / reporting-samples / graphql-sample

WebexSamples (Cisco Systems) · 2026-09-22 · accessed 2026-09-22

tier 4 archived vendor documentation

Before You Migrate: Preserving UCCX Reporting for Public Sector Contact Centers Moving to Webex Calling Customer Assist

ISI Analytics · 2026-02-17 · accessed 2026-09-22

tier 4 archived vendor documentation

UCCX to Webex Contact Center Migration Tips

Metropolis Corp · accessed 2026-09-22

Cite this page

APA

WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/uccx-reporting-to-analyzer

BibTeX

@misc{warmtransfer-uccx-reporting-to-analyzer,
  title  = {UCCX historical reporting after a move to Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/uccx-reporting-to-analyzer},
  note   = {Verified 2026-09-22}
}