The Webex Contact Center Captures API retrieves recording and task data, with a Subscriptions API that fires a capture:available event, and requires an integration or service app holding the cjp:config_read or cjp-analyzer:read scope.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Captures API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2025-08-04
- Checked
- 2026-09-22
Sources
- The A-Z of Webex Contact Center APIs: Capture APIs — Cisco Systems (Webex for Developers blog) · tier 2 current vendor documentation · Captures API / access requirements
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-capture-api. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-capture-api
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-capture-api,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-capture-api},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-capture-api},
note = {Source note uccx-reporting-to-analyzer-capture-api, checked 2026-09-22}
}