Migrate Cisco Unified Contact Center Express to Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/0hd75db/Migrate-Cisco-Unified-Contact-Center-Express-to-Webex-Contact-Center

Published

2025-06-27

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Webex Contact Center bulk operations limit any import file to 5,000 rows and larger datasets must be split across multiple files. fact in context
• Cisco publishes a required import order for the discovery tool's generated files to avoid dependency errors, beginning with multimedia profiles, sites and user profiles and ending with entry point mappings, outdial automatic number identification and users. fact in context
• Cisco publishes a first-party downloadable discovery tool, a Java application run against the Unified CCX server, that generates bulk upload spreadsheets for Webex Contact Center. fact in context
• Cisco warns that the migration tool is continuously evolving and may not currently support all the latest features. fact in context
• The migration article instructs downloading discovery tool version 3.5 while every command example in the same article invokes a version 3.4 archive. fact in context

Cite this source record

APA

WarmTransfer. (2025, June 27). Migrate Cisco Unified Contact Center Express to Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-0hd75db-migrate-uccx-to-wxcc

BibTeX

@misc{warmtransfer-cisco-help-0hd75db-migrate-uccx-to-wxcc,
  title  = {Migrate Cisco Unified Contact Center Express to Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-0hd75db-migrate-uccx-to-wxcc},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}