For new Webex Contact Center organizations the default recording and transcript retention period is 1095 days, while existing organizations retain indefinitely until an administrator sets a period.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention and purge
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · retention configuration defaults
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-recording-retention-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-recording-retention-default
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-recording-retention-default,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-recording-retention-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-recording-retention-default},
note = {Source note uccx-reporting-to-analyzer-recording-retention-default, checked 2026-09-22}
}