Webex Contact Center Analyzer organises data into four record types: Customer Session Record, Customer Activity Record, Agent Session Record and Agent Activity Record.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record Types
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-analyzer-record-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-analyzer-record-types
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-analyzer-record-types,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-analyzer-record-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-analyzer-record-types},
note = {Source note uccx-reporting-to-analyzer-analyzer-record-types, checked 2026-09-22}
}