How much the Analyzer field name collisions matter
Verified 2026-09-15 · 12 claims · sources tier 2
Also known as scope difference, subject difference.
Across appendix tables, 87 Analyzer field names differ in their details 4. Exactly 16 of these names must never be quoted without specifying their record type because they refer to different subjects or state incompatible facts across tables 6.
Classification of differences
Of the 87 field names that differ across appendix tables, 60 represent reworded descriptions of a single measure 4. Another 11 names differ in their scope, 8 differ in subject, and 8 directly contradict one another 4.
Because 16 Analyzer field names either address different subjects or state incompatible things across tables, they cannot be quoted alone without their associated record type 6. Furthermore, WarmTransfer's reading of the sources is that comparing description strings cannot resolve every case, leaving at least one field whose subject is ambiguous in its own wording 5.
Types and description anomalies
In the field, reports suggest that at least one field name carries byte-identical descriptions across 2 tables while having different data types, meaning a comparison limited to descriptions alone registers it as agreeing 3. Additionally, field reports suggest that the customer activity table assigns the second team identifier and the second team name each other's written description 8.
Within the Customer Session Record, 67 rows lack types; 30 of these have a data type that can be recovered from another table, while 37 do not 7. Exactly one field name remains untyped in every table where it appears, even though it carries an identical written description in each instance 7.
See also
See also The Analyzer field names that must not be quoted alone. See also What the Customer Session Record carries. See also A census of the Analyzer appendix tables.
Applicability
Across the claims in this article, the evidence covers Cisco Webex Contact Center, verified as of 2026-09-15. The deployment model is not covered by any claim in this article.
What remains uncertain
How many fields differ in type behind identical descriptions is not covered by any claim in this article. How many swapped description pairs exist is not covered by any claim in this article. The types of the 37 unrecoverable untyped rows are not covered by any claim in this article.
See also
Part of
- A census of the Analyzer appendix tables — The classification the census could not make
Related to
- What the Customer Session Record carries — Where the untyped rows and most collisions sit
Referenced by
- The Analyzer field names that must not be quoted alone — The members of the count that classification produced
- Which record type each Analyzer report draws on — The names that make an unattributed figure dangerous
Claims
| # | Claim | Status | Confidence | Verified |
|---|---|---|---|---|
| 1 | 15 of the 91 reports use a field name that carries more than one meaning across appendix tables. Cisco Webex Contact Center Analyzer User Guide · Stock reports chapter parameter tables matched against the colliding field names | fact | 0.90 | 2026-09-15 |
| 2 | The corpus records that 16 Analyzer field names must never be quoted without a record type and does not list them. Cisco Webex Contact Center Analyzer User Guide · The tranche 020 classification against its own claim | field-pattern | 0.90 | 2026-09-15 |
| 3 | At least one field name carries byte-identical descriptions in 2 tables and different data types, so a comparison of descriptions alone counts it as agreeing. Cisco Webex Contact Center Analyzer User Guide · Appendix, Customer Session Repository and Customer Activity Repository, the failed callback retry count field | field-pattern | 0.90 | 2026-09-05 |
| 4 | Of the 87 Analyzer field names that differ across appendix tables, 60 are reworded descriptions of one measure, 11 differ in scope, 8 differ in subject and 8 contradict. Cisco Webex Contact Center Analyzer User Guide · Appendix, the 5 field tables compared by name description and type | fact | 0.90 | 2026-09-05 |
| 5 | A comparison of description strings cannot decide every case, and the classification leaves at least one field whose subject is ambiguous in its own wording. Cisco Webex Contact Center Analyzer User Guide · Appendix, the classification method | inference | 0.60 | 2026-09-05 |
| 6 | 16 Analyzer field names must never be quoted without their record type, because in different tables they are about different subjects or state incompatible things. Cisco Webex Contact Center Analyzer User Guide · Appendix, the subject-difference and contradiction classes | fact | 0.90 | 2026-09-05 |
| 7 | Of the 67 untyped Customer Session Record rows, 30 have a type recoverable from another table, 37 do not, and one name is untyped in every table it appears in despite carrying an identical written description in each. Cisco Webex Contact Center Analyzer User Guide · Appendix, the untyped span compared against the other 4 tables | fact | 0.90 | 2026-09-05 |
| 8 | The customer activity table gives the second team identifier and the second team name each other's description. Cisco Webex Contact Center Analyzer User Guide · Appendix, Customer Activity Repository, second team identifier and second team name | field-pattern | 0.90 | 2026-09-15 |
| 9 | Second Team ID and Second Team Name each appear in 2 appendix tables so the swapped pair is inside the shared-name census rather than outside it. Cisco Webex Contact Center Analyzer User Guide · Appendix, Customer Activity Repository and Queue Record, Second Team ID and Second Team Name | field-pattern | 0.90 | 2026-09-15 |
| 10 | A reproducible recount finds 12 names in the subject and contradiction classes where the corpus recorded 16; the 16 cannot be checked because its members were never listed. Cisco Webex Contact Center Analyzer User Guide · The tranche 020 classification against the tranche 023 recount | field-pattern | 0.90 | 2026-09-15 |
| 11 | Twelve Analyzer field names are about a different subject or state incompatible things in different appendix tables: Abandoned Type Activity Span Channel Type Current State Handle Type Is Within Service Level Number of Opt-outs Reason Transfer Count Second Team ID Second Team Name and Agent Skills. Cisco Webex Contact Center Analyzer User Guide · Appendix, the 5 tables the guide introduces as the Customer Session Customer Activity Agent Session Agent Activity and Queue repositories | fact | 0.90 | 2026-09-15 |
| 12 | The Analyzer schema carries 3 whisper-specific coaching fields and a generically named flag recording whether an agent is being coached. Cisco Webex Contact Center Analyzer User Guide · Analyzer guide, whisper coach fields and the is-coached flag | field-pattern | 0.90 | 2026-09-05 |
Sources
Cisco Webex Contact Center Analyzer User Guide
Cite this page
APA
WarmTransfer. (2026, September 15). How much the Analyzer field name collisions matter. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-analyzer-semantic-diff
BibTeX
@misc{warmtransfer-wxcc-analyzer-semantic-diff,
title = {How much the Analyzer field name collisions matter},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/wxcc-analyzer-semantic-diff},
note = {Verified 2026-09-15}
}