Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Introduction

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/maintain_and_operate/guide/uccx_b_1501_admin-and-operations-guide/uccx_m_1501_unified-ccx-introduction.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Copyright Cisco Systems; documentation made available for customer use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The ContactCallDetail table is the main table for call statistics in the Unified CCX db_cra database. in context
• The Unified CCX Historical Reports Database Server stores the Unified CCX database for three datastores: the Configuration Datastore (CDS), the Historical Datastore (HDS) and the Repository Datastore (RDS). in context
• Installing Unified CCX creates a database named db_cra that holds information for historical reports, Unified CCX configuration information, stored procedures and some call statistics. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Introduction. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-admin-ops-150-intro

BibTeX

@misc{warmtransfer-cisco-uccx-admin-ops-150-intro,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Introduction},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-admin-ops-150-intro},
  note   = {Cisco Systems, accessed 2026-09-22}
}