Unified CCX writes an AgentStateDetail record each time an agent changes state and an AgentConnectionDetail record when an agent disconnects a call or leg, and holds chat contact detail in TextContactDetail.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- database schema
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1) SU1
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema — Cisco Systems · tier 2 current vendor documentation · Database Schema > AgentStateDetail / AgentConnectionDetail / TextContactDetail
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-agent-tables. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-agent-tables
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-agent-tables,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-agent-tables},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-agent-tables},
note = {Source note uccx-reporting-to-analyzer-agent-tables, checked 2026-09-22}
}