Labs · early, not fully tested. Check what it produces before you rely on it.
[{"id":"single_call","title":"One call, step by step","answers":"What happened to one call: each leg in order, how long each rang, who answered and which side hung up.","scope":"one_call","slots":["number","window"],"required":["window"],"sample":"<section class=\"ct-section ct-computed is-table\" aria-label=\"Each step of the call, One call, step by step\" data-ct-section=\"legs_c1\"><h3 id=\"ct-sample-legs_c1-h\">Each step of the call</h3><div class=\"ct-table-wrap\"><table class=\"ct-table is-table\"><thead><tr><th scope=\"col\">#</th><th scope=\"col\">Step</th><th scope=\"col\">Reached</th><th scope=\"col\">Started</th></tr></thead><tbody><tr><th scope=\"row\">1</th><td>Arrival on the trunk</td><td>+15555550100</td><td>10:00:00</td></tr><tr><th scope=\"row\">2</th><td>Other</td><td>+15555550180</td><td>10:00:00</td></tr><tr><th scope=\"row\">3</th><td>A person's line</td><td>Front Desk</td><td>10:00:51</td></tr><tr><th scope=\"row\">4</th><td>Hunt group</td><td>Main Hunt Group</td><td>10:01:09</td></tr></tbody></table></div></section>","sampleNote":"Sample: one call to a fictional clinic, 15 January 2026."},{"id":"pattern","title":"Calls no person answered, and why","answers":"How many calls in a period no person answered, in which hours, and the most common causes.","scope":"many_calls","slots":["number","queue","location","window"],"required":["window"],"defaultWindow":"today","sample":"<section class=\"ct-section ct-computed is-kpis\" aria-label=\"In numbers, Calls no person answered, and why\" data-ct-section=\"pattern_numbers\"><h3 id=\"ct-sample-pattern_numbers-h\">In numbers</h3><dl class=\"ct-kpis\"><div class=\"ct-kpi\"><dt>Calls</dt><dd class=\"ct-kpi-value\">25</dd><dd class=\"ct-kpi-def\">calls in the window that match the filter</dd></div><div class=\"ct-kpi\"><dt>Calls received</dt><dd class=\"ct-kpi-value\">25</dd><dd class=\"ct-kpi-def\">calls not placed by a line in the org: the calls a person could answer</dd></div><div class=\"ct-kpi\"><dt>Not answered by a person</dt><dd class=\"ct-kpi-value\">4</dd><dd class=\"ct-kpi-def\">calls received minus calls a person answered (calls placed by a line in the org are not counted)</dd></div><div class=\"ct-kpi\"><dt>Answered by a person</dt><dd class=\"ct-kpi-value\">84%</dd><dd class=\"ct-kpi-def\">calls a person answered / calls received × 100 (calls placed by a line in the org are not counted)</dd></div></dl></section>","sampleNote":"Sample: one day of calls to a fictional support line."},{"id":"agent_rona","title":"Offers that rang out (RONA)","answers":"Which Contact Center offers rang out before an agent answered, by agent, with the agent's state before each one.","scope":"one_call","slots":["number","agent","window"],"required":["window"],"sample":"<section class=\"ct-section ct-computed is-table\" aria-label=\"Offers by agent, Offers that rang out (RONA)\" data-ct-section=\"offers_by_agent\"><h3 id=\"ct-sample-offers_by_agent-h\">Offers by agent</h3><div class=\"ct-table-wrap\"><table class=\"ct-table is-table\"><thead><tr><th scope=\"col\">Agent</th><th scope=\"col\">Offers</th><th scope=\"col\">Answered</th><th scope=\"col\">RONA</th></tr></thead><tbody><tr><th scope=\"row\">Agent Alder</th><td class=\"is-num\">1</td><td class=\"is-num\">0</td><td class=\"is-num\">1</td></tr><tr><th scope=\"row\">Agent Birch</th><td class=\"is-num\">1</td><td class=\"is-num\">1</td><td class=\"is-num\">0</td></tr></tbody></table></div></section>","sampleNote":"Sample: one fictional Contact Center call offered to two agents."},{"id":"org_overview","title":"Calls over a period","answers":"Call volume, direction and outcomes over a period, with the busiest numbers, queues and sites.","scope":"many_calls","slots":["location","window"],"required":["window"],"defaultWindow":"last_7_days","sample":"<section class=\"ct-section ct-computed is-kpis\" aria-label=\"In numbers, Calls over a period\" data-ct-section=\"headline_numbers\"><h3 id=\"ct-sample-headline_numbers-h\">In numbers</h3><dl class=\"ct-kpis\"><div class=\"ct-kpi\"><dt>Calls</dt><dd class=\"ct-kpi-value\">18</dd><dd class=\"ct-kpi-def\">calls in the window that match the filter</dd></div><div class=\"ct-kpi\"><dt>Inbound calls</dt><dd class=\"ct-kpi-value\">12</dd><dd class=\"ct-kpi-def\">inbound calls in the window that match the filter</dd></div><div class=\"ct-kpi\"><dt>Outbound calls</dt><dd class=\"ct-kpi-value\">6</dd><dd class=\"ct-kpi-def\">outbound calls in the window that match the filter</dd></div><div class=\"ct-kpi\"><dt>Internal calls</dt><dd class=\"ct-kpi-value\">0</dd><dd class=\"ct-kpi-def\">internal calls in the window that match the filter</dd></div></dl></section>","sampleNote":"Sample: three days of calls at a fictional company."}]Webex Calling · Webex Contact Center
Paste a Webex bearer token and ask a question about a call. The tool reads the call records, Contact Center tasks and routing settings for the time you ask about and answers from those records.
Sample report (fictional data, no token) →
Have a SIP or CUBE trace file? Use Trace Studio.
What happened to one call: each leg in order, how long each rang, who answered and which side hung up.
Sample
| # | Step | Reached | Started |
|---|---|---|---|
| 1 | Arrival on the trunk | +15555550100 | 10:00:00 |
| 2 | Other | +15555550180 | 10:00:00 |
| 3 | A person's line | Front Desk | 10:00:51 |
| 4 | Hunt group | Main Hunt Group | 10:01:09 |
Sample: one call to a fictional clinic, 15 January 2026.
How many calls in a period no person answered, in which hours, and the most common causes.
Sample
Sample: one day of calls to a fictional support line.
Which Contact Center offers rang out before an agent answered, by agent, with the agent's state before each one.
Sample
| Agent | Offers | Answered | RONA |
|---|---|---|---|
| Agent Alder | 1 | 0 | 1 |
| Agent Birch | 1 | 1 | 0 |
Sample: one fictional Contact Center call offered to two agents.
Call volume, direction and outcomes over a period, with the busiest numbers, queues and sites.
Sample
Sample: three days of calls at a fictional company.