The last date of support for version 12.5/12.6 on-premises contact center application software, including Unified CCX, is 31 December 2027, with end of software maintenance releases on 31 December 2026.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- lifecycle
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5 and 12.6
- Checked
- 2026-09-22
Sources
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses — Cisco Systems · tier 2 current vendor documentation · Table 1 > Last Date of Support: App SW; End of SW Maintenance Releases Date: App SW
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-last-support-date. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-last-support-date
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-last-support-date,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-last-support-date},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-last-support-date},
note = {Source note uccx-reporting-to-analyzer-last-support-date, checked 2026-09-22}
}