Manage Retention and Purge Recordings and Transcripts in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/uimme/Manage-Retention-and-Purge-Recordings-and-Transcripts-in-Webex-Contact-Center

Published

2026-06-04

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Neither article states whether a recording created because the flow forced recording on, against a tenant, queue or schedule setting of No, is retained or purged any differently from an ordinarily authorised recording. fact in context
• Cisco warns that setting a data retention period of 180 days or less may affect the performance and availability of certain artificial intelligence features, and does not name which features. fact in context
• The 30-day cloud recording storage default stated in Cisco's 2021 Unified CCX transition guide is not supported by any current source; the current documented default is 1095 days for a new organisation, configurable from 7 to 3600 days. inference in context
• Webex Contact Center voice recording and transcript retention defaults to indefinite for an existing organisation until an administrator sets a period, and to 1095 days for a new organisation. fact in context
• Automated deletion removes the oldest recordings and transcripts first, and a change to the retention period takes effect on the next scheduled purge cycle. fact in context
• Cisco states that the 1095 day default applies only to the data retention policy, that storage usage is billed separately under the customer's contract, and that the customer should review their agreement for storage entitlements and cost implications. fact in context
• Cisco states that the purge permanently deletes recordings from Webex Contact Center and that they are unrecoverable. fact in context
• Cisco states that it cannot always guarantee a purge on the exact scheduled day, that delays can occur under high system load or internal failure, and that the next cycle addresses them. fact in context
• An administrator can set the Webex Contact Center retention period anywhere from 7 to 3600 days. fact in context
• The Webex Contact Center retention period is set in Control Hub under organisation settings and retention policies. fact in context
• Cisco states that a single retention period applies to both call recordings and transcripts. disputed in context

Cite this source record

APA

WarmTransfer. (2026, June 4). Manage Retention and Purge Recordings and Transcripts in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-uimme-wxcc-retention-purge

BibTeX

@misc{warmtransfer-cisco-help-uimme-wxcc-retention-purge,
  title  = {Manage Retention and Purge Recordings and Transcripts in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-uimme-wxcc-retention-purge},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}