In the Unified CCX schema, ContactCallDetail holds one record per incoming, outgoing or internal call, ContactQueueDetail holds one record per CSQ per queued call, and ContactRoutingDetail records calls queued across one or more CSQs.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- database schema
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1) SU1
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema — Cisco Systems · tier 2 current vendor documentation · Database Schema > ContactCallDetail / ContactQueueDetail / ContactRoutingDetail
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-ccd-table-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-ccd-table-purpose
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-ccd-table-purpose,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-ccd-table-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-ccd-table-purpose},
note = {Source note uccx-reporting-to-analyzer-ccd-table-purpose, checked 2026-09-22}
}