webex-contact-center-api-samples / reporting-samples / graphql-sample

Publisher

WebexSamples (Cisco Systems)

URL

https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-sample

Published

2026-09-22

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

see repository LICENSE (Cisco sample code); no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Webex Contact Center Search API, task data is stored as Customer Session Records (CSRs) and Customer Activity Records (CARs), queried with taskDetails; agent data is stored as Agent Session Records (ASRs) and Agent Activity Records (AARs), queried with agentSession. in context
• The Webex Contact Center Search API sample README states that a query span may not exceed 13 months, and 30 days for raw CAR and AAR data. in context
• The Webex Contact Center GraphQL reporting sample states that Customer Session Record and Call Leg Record pagination supports a maximum of 100,000 records, group-by operations are capped at 10 fields, and total arguments across filters and predicates are limited to 1000. in context
• The Webex Contact Center /search GraphQL API exposes taskDetails for Customer Session and Customer Activity Records, agentSession for Agent Session and Agent Activity Records, and taskLegDetails for Call Leg Records. in context
• The Webex Contact Center GraphQL reporting sample states that a query span cannot exceed 13 months and that raw Agent Activity Record and Customer Activity Record queries are limited to 30-day windows. in context
• When paginating CSR and CLR documents, the Search API returns at most 100K records. in context
• For any Search API query, the from-to span must not exceed 13 months. in context
• When fetching raw AAR or CAR records through the Search API, the from-to span cannot exceed 30 days. in context
• In the Search API, agent data is stored as Agent Session Records (ASRs) and Agent Activity Records (AARs) and is queried with the agentSession GraphQL query. in context
• In the Search API, queue-related data is stored as Call Leg Records (CLRs) and is queried with the taskLegDetails GraphQL query. in context
• In the Search API, task data is stored as Customer Session Records (CSRs) and Customer Activity Records (CARs) and is queried with the taskDetails GraphQL query. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). webex-contact-center-api-samples / reporting-samples / graphql-sample. WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-graphql-sample

BibTeX

@misc{warmtransfer-gh-webexsamples-wxcc-graphql-sample,
  title  = {webex-contact-center-api-samples / reporting-samples / graphql-sample},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-graphql-sample},
  note   = {WebexSamples (Cisco Systems), accessed 2026-09-22}
}