Webex Contact Center permanently deletes recordings during a retention purge and they are not recoverable afterwards, and the system does not guarantee purge on the exact scheduled day.
Checked 2026-09-22
The system permanently deletes recordings from Webex Contact Center during the purge, making them unrecoverable.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention and purge
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Key Features / purge behaviour
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-recording-purge-final. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-recording-purge-final
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-recording-purge-final,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-recording-purge-final},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-recording-purge-final},
note = {Source note uccx-reporting-to-analyzer-recording-purge-final, checked 2026-09-22}
}