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Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center

Verified 2026-10-02 · 59 sources · tier 2

Also known as cuic-blank-report, cuic-report-no-data.

Cisco Unified Intelligence Center (CUIC) uses separate server, data source and user time zone settings for reporting, and its stock reports, value lists and collections determine which data a user can filter and see 44 5. Blank or incorrect reports can come from several documented causes: an offline data source, a stock report version mismatch, or permission changes on upgrade, and differing counts between reports come from report designs that include different call types 3 41 55 50.

Time zones and shifted data

CUIC 15.0 uses 3 related time zone settings for reporting: server, data source and user 44. The server time zone is set at install and managed by CLI 38. CUIC falls back to it when the user time zone or the data source time zone is not set 38. A user's time zone is set on the User Information page 56. It governs report display, filter date entry, the user's scheduled reports, dashboards and signed-in permalinks 56. The data source time zone field is meant to be set to the time zone the database is located in 12.

We infer that when a historical CUIC report's data is shifted by a whole number of hours while Live Data looks right, the data source time zone setting is the most likely cause, rather than the user or the database time zone 18.

Daylight saving time affects filtered reports 13. When a report is filtered and the user and data source time zones differ, CUIC applies the daylight saving time offset in force at the start of the date range to the whole conversion 13. If a daylight saving time change falls inside the date range and the time zones differ, Cisco advises splitting the time filter so that separate report runs cover the periods before and after the change 14.

CUIC Live Data reports do not react automatically to a change in server or client system time 28. The report must be refreshed before duration fields display accurately 28.

Data sources and alarms

CUIC 15.0 supports query-based SQL data sources on Microsoft SQL Server and IBM Informix, plus Streaming data sources 11. A report definition query is one of 4 types: SQL Query, Anonymous Block, Stored Procedure or Real Time Streaming 31. Real Time Streaming reads from a streaming data source 31. When you configure a report definition's Datasource and Query tab, you must select an online data source 32.

Data source cards show the state of each data source 9:

  • A green icon means the data source is online, and a red icon means it is offline 9.
  • An asterisk marks the node currently used for reporting 9.
  • Primary and secondary nodes are shown separately 9.

When you create or edit a data source, Test Connection confirms that the database is reachable and that the supplied credentials are correct 10. Only a user with the System Configuration Administrator role can create or edit a data source 8. A data source cannot be deleted while report definitions or value lists reference it 7. The stock CUIC, UCCE Historical and UCCE Real-Time data sources cannot be deleted at all 7.

CUIC raises these critical alarms for failures that affect reports 3 1 2:

Alarm Event Trigger
CUIC_REPORT_EXECUTION_FAILED 61900 The reporting server cannot run a report, possibly because the associated data source is offline 3
CUIC_DATABASE_UNAVAILABLE 61902 The local Informix database server is unavailable 1
CUIC_INITIAL_REPORT_IMPORT_FAILED 61905 The stock report import during initial setup fails, which the associated data source being offline can cause 2

The minimum refresh rate for a report definition is 15 seconds for real-time reports and 900 seconds for historical reports 34.

Filters, value lists and collections

A value list holds reportable items of 1 type, such as agents or skill groups 5. A collection is a subset of a value list that controls how much data specific users and groups see 5. Group or user permissions decide whether a user can filter by a value list or collection, and the higher of the applicable permissions takes precedence 15.

CUIC ships no stock collections, so all collections are custom 29. Only users with the Value List Collection Designer role can create or delete collections 4. After a collection is modified, the schedules, reports and dashboards that use it are not updated automatically, and the collection must be reselected in each of them 6.

Value lists and collections built on collection queries refresh automatically at midnight in the server time zone 58. The refresh runs on the primary node and propagates to the other cluster nodes 58.

If the Report Designer selected the 'Skip filter during the report processing' check box, users cannot view the report's filters 39.

Stock reports and upgrades

On an upgrade of CUIC from 12.5(1) to 12.6(1), the permissions of all stock value lists for the ALLUSERS group are set to NONE 55. We infer that users who see empty key-criteria filter lists in stock reports right after that upgrade are likely hitting this permission reset, so review those permissions first 17.

After repeated UCCE and CUIC upgrades, stock reports from older versions can remain in CUIC and produce incorrect data 41. In that case, download and deploy the stock reports for the current UCCE version 41. Cisco advises saving the existing templates for rollback before importing the compatible templates 37.

UCCE CUIC report bundles are downloaded from Cisco.com under Intelligence Center Reports 36. The bundles are:

  • Transitional 36
  • All Fields 36
  • Outbound 36
  • Live Data 36
  • Contact Sharing 36
  • Admin Security 36
  • License Consumption 36

Importing a report requires all of the following 16:

  • The Report Designer role 16
  • The Report Definition Designer role 16
  • The Value List Collection Designer role 16
  • Edit permission on the target folder 16

Live Data in UCCE

UCCE documentation describes Live Data reports as refreshing far faster than Historical and Realtime reports, usually in under 3 seconds 27.

Work through these checks when Live Data reports fail 22 24 19 20:

  • If a UCCE Live Data data source shows offline in CUIC despite correct configuration, check that the Live Data Web Service and SocketIO Service ports are open in both directions between the Live Data server and the browser 22.
  • Run 'show live-data failover', which reports cluster states such as PAIRED-ACTIVE, PAIRED-STANDBY, ISOLATED or OUT-OF-SERVICE 24.
  • Live Data connectivity to the AW database is configured with 'set live-data aw-access' 19. Verify it with 'show live-data aw-access', and confirm that the test status reads Succeeded 19.
  • For Live Data and CUIC gadgets in Finesse, enable CORS on both CUIC and Live Data with the utils cuic cors and utils live-data cors commands, and add the Finesse server as an allowed origin 20.

Live Data can stay OUT-OF-SERVICE when configuration limits are exceeded or when the servers are not deployed according to the supported deployment model 21.

UCCE data timing

By default, the Unified CCE Peripheral Gateway and Call Router produce real-time data every 15 seconds 46. That data is stored in Administration and Data Server (AW) real-time tables, which are continuously overwritten 46. Some Unified CCE historical interval tables can be configured to hold 15-minute or 30-minute summary data 45.

Unified CCX report differences

In Unified CCX 15.0, report access depends on role 53:

  • Agents can run Live Data agent reports 53.
  • Supervisors can run Live Data agent and supervisor reports 53.
  • Reporting users can run both Historical and Live Data reports 53.

A supervisor must be assigned an agent extension to access Live Data reports in Unified Intelligence Center 51. From Unified CCX 11.6(1), supervisors can run historical reports, but those reports generate data only for the agents and CSQs assigned to that supervisor 54.

Unified CCX writes records to the database at different points 52:

  • Call records (CCDR, CRDR, CQDR) are written only after the call completes 52.
  • Agent state records are written after state changes 52.
  • ACDRs are written when the agent leaves Work state 52.

Cisco states that differing counts between Unified CCX reports stem from each report including different call types, and that the differences are inherent in report design rather than product limitations 50. Common examples:

  • Consult calls are always classified as Non-ACD in historical reports 49.
  • In the Contact Service Queue Activity Report, calls presented equals calls handled plus abandoned plus dequeued plus handled by others, not just handled plus abandoned 48.
  • The Agent Summary Report counts ACD calls only, while the Agent Detail Report also shows IVR calls, which explains zero talk time in one report and a value in the other 47.

See also

Applicability

Applies to: Cisco Unified Intelligence Center, Cisco Unified Contact Center Enterprise, and Cisco Unified Contact Center Express. Deployments: on-premises. Sources checked 2026-10-02. The 3-setting time zone model and the data source types are documented for CUIC 15.0 44 11. The stock value list permission reset applies to the 12.5(1) to 12.6(1) upgrade 55. The Unified CCX role and reconciliation guidance is documented for Release 15.0 53. Supervisor historical report scope applies from Unified CCX 11.6(1) 54.

What remains uncertain

As a general rule, the data source time zone field is set to the time zone the database is located in 12. A specific recommended data source time zone for UCCE AW and HDS data sources is not covered by the sources below. The maximum rows returned by CUIC 15.0 historical and real-time report grids is not covered by the sources below. How to restore stock value list permissions after the 12.6(1) ALLUSERS reset, and whether later upgrades repeat it, is not covered by the sources below. CUIC 15.0 release notes and open caveats affecting reports are not covered by the sources below. The behaviour of the UCCX embedded CUIC data source on publisher or subscriber failover and replication is not covered by the sources below. Whether the daylight saving time split-filter guidance persists in the CUIC 15.0 user guide Reports chapter is not covered by the sources below. The CVP Reporting Server data source in CUIC and its report troubleshooting are not covered by the sources below. The PCCE twin tech note, Configure and Troubleshoot Live Data in a PCCE Environment, is not covered by the sources below.

See also

Contrasts with

Related to

Sources

  1. 1
    CUIC raises CUIC_DATABASE_UNAVAILABLE (event 61902, critical) when the local Informix database server is unavailable.
    Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.6(2) - Tools · Tools chapter > alarm CUIC_DATABASE_UNAVAILABLE · Checked 2026-10-02
  2. 2
    CUIC raises CUIC_INITIAL_REPORT_IMPORT_FAILED (event 61905, critical) when the initial-setup stock report import fails, which can be caused by the associated data source being offline.
    Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.6(2) - Tools · Tools chapter > alarm CUIC_INITIAL_REPORT_IMPORT_FAILED · Checked 2026-10-02
  3. 3
    CUIC raises CUIC_REPORT_EXECUTION_FAILED (event 61900, critical) when the reporting server cannot run a report, possibly because the associated data source is offline.
    Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.6(2) - Tools · Tools chapter > alarm CUIC_REPORT_EXECUTION_FAILED · Checked 2026-10-02
  4. 4
    Only CUIC users with the Value List Collection Designer role can create or delete collections.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections · Value Lists and Collections chapter > Collection Actions · Checked 2026-10-02
  5. 5
    In CUIC, a value list holds reportable items of one type (such as agents or skill groups) and a collection is a subset of a value list used to control how much data specific users and groups see.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections · Value Lists and Collections chapter > introduction · Checked 2026-10-02
  6. 6
    After a CUIC collection is modified, schedules, reports and dashboards that use it are not updated automatically; the collection must be reselected.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections · Value Lists and Collections chapter > Collections note · Checked 2026-10-02
  7. 7
    A CUIC data source cannot be deleted while referenced by report definitions or value lists, and the stock CUIC, UCCE Historical and UCCE Real-Time data sources cannot be deleted at all.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources) · Configure chapter > Data Source Actions > Delete · Checked 2026-10-02
  8. 8
    Only a user with the System Configuration Administrator role can create or edit a CUIC data source.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources) · Configure chapter > Data Sources · Checked 2026-10-02
  9. 9
    On CUIC data source cards an online data source shows a green icon, an offline one a red icon, and an asterisk marks the node currently used for reporting; primary and secondary nodes are shown separately.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources) · Configure chapter > Data Sources (data source card) · Checked 2026-10-02
  10. 10
    When creating or editing a CUIC data source, Test Connection confirms the database is reachable and the supplied credentials are correct.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources) · Configure chapter > Create Data Source · Checked 2026-10-02
  11. 11
    CUIC 15.0 supports query-based SQL data sources on Microsoft SQL Server and IBM Informix, plus Streaming data sources.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources) · Configure chapter > Data Sources · Checked 2026-10-02
  12. 12
    The CUIC data source time zone field is meant to be set to the time zone the database is located in.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources) · Configure chapter > Create Data Source > Timezone field · Checked 2026-10-02
  13. 13
    When a CUIC report is filtered and the user and data source time zones differ, the daylight saving time offset in force at the start of the date range is the one used for the time zone conversion.
    Cisco Unified Intelligence Center User Guide, Release 12.6(1) - Reports · Reports chapter > Report Types · Checked 2026-10-02
  14. 14
    If a daylight saving time change falls inside a CUIC report's date range and the time zones differ, Cisco advises splitting the time filter so separate report runs cover the periods before and after the change.
    Cisco Unified Intelligence Center User Guide, Release 12.6(1) - Reports · Reports chapter > Report Types · Checked 2026-10-02
  15. 15
    Whether a CUIC user can filter by a value list or collection is decided by group or user permissions, and the higher of the applicable permissions takes precedence.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections · Value Lists and Collections chapter > Collections · Checked 2026-10-02
  16. 16
    Importing a report into CUIC requires the Report Designer, Report Definition Designer and Value List Collection Designer roles plus Edit permission on the target folder.
    Cisco Unified Intelligence Center User Guide, Release 12.6(1) - Reports · Reports chapter > Report Actions · Checked 2026-10-02
  17. 17
    Users who see empty key-criteria filter lists in stock reports right after a 12.5(1) to 12.6(1) CUIC upgrade are likely hitting the reset of stock value list permissions for ALLUSERS, so those permissions should be reviewed first.inferred
    Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.6(1) - Upgrades · Upgrades chapter > upgrade considerations note (combined with Value Lists and Collections permission rule) · Checked 2026-10-02
  18. 18
    A historical CUIC report whose data is shifted by a whole number of hours, while Live Data looks right, most likely points at the data source time zone setting rather than the user or the database.inferred
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > Data Source; Time Zone Considerations (Live Data rule) · Checked 2026-10-02
  19. 19
    Live Data connectivity to the AW database is configured with 'set live-data aw-access' and verified with 'show live-data aw-access', whose test status should read Succeeded.
    Configure and Troubleshoot Live Data in a UCCE Environment · Configure > AW access · Checked 2026-10-02
  20. 20
    For Live Data and CUIC gadgets in Finesse, CORS is enabled on both CUIC and Live Data (utils cuic cors / utils live-data cors) with the Finesse server added as an allowed origin.
    Configure and Troubleshoot Live Data in a UCCE Environment · Configure > CORS · Checked 2026-10-02
  21. 21
    Live Data can stay OUT-OF-SERVICE when configuration limits are exceeded or the servers are not deployed per the supported deployment model.
    Configure and Troubleshoot Live Data in a UCCE Environment · Known issues / common problems section · Checked 2026-10-02
  22. 22
    A UCCE Live Data data source that shows offline in CUIC despite correct configuration calls for checking that the Live Data Web Service and SocketIO Service ports are open in both directions between the Live Data server and the browser.
    Configure and Troubleshoot Live Data in a UCCE Environment · Troubleshoot > Live Data datasource on CUIC · Checked 2026-10-02
  23. 23
    Cisco's UCCE Live Data tech note lists Live Data report templates not matching the central controller version as a known cause of problems.
    Configure and Troubleshoot Live Data in a UCCE Environment · Known issues / common problems section · Checked 2026-10-02
  24. 24
    The Live Data CLI command 'show live-data failover' reports cluster state such as PAIRED-ACTIVE, PAIRED-STANDBY, ISOLATED or OUT-OF-SERVICE.
    Configure and Troubleshoot Live Data in a UCCE Environment · Verify > show live-data failover · Checked 2026-10-02
  25. 25
    CUIC Live Data reports use the browser time zone for agents and the user time zone for supervisors.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > Time Zone Considerations · Checked 2026-10-02
  26. 26
    For CUIC Live Data reports, display and filter metadata use the user time zone and do not go through the SQL date-filter conversion used for historical databases.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > Time Zone Considerations (Live Data rule) · Checked 2026-10-02
  27. 27
    UCCE documentation describes Live Data reports as refreshing far faster than Historical and Realtime reports, usually in under 3 seconds.
    Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2) - Cisco Unified Intelligence Center · Cisco Unified Intelligence Center chapter > Live Data · Checked 2026-10-02
  28. 28
    CUIC Live Data reports do not react automatically to a change in server or client system time; the report must be refreshed before duration fields display accurately.
    Cisco Unified Intelligence Center User Guide, Release 12.6(1) - Reports · Reports chapter > Live Data Reports · Checked 2026-10-02
  29. 29
    CUIC ships no stock collections; all collections are custom.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections · Value Lists and Collections chapter > Collections · Checked 2026-10-02
  30. 30
    CUIC stock reports have no time zone field in the UI; grid dates are shown in the running user's profile time zone.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > Report · Checked 2026-10-02
  31. 31
    A CUIC report definition query is one of four types: SQL Query, Anonymous Block, Stored Procedure or Real Time Streaming, the last reading from a streaming data source.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Report Definition · Report Definition chapter > Datasource and Query Tab · Checked 2026-10-02
  32. 32
    When configuring a CUIC report definition's Datasource and Query tab, an online data source must be selected.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Report Definition · Report Definition chapter > Datasource and Query Tab · Checked 2026-10-02
  33. 33
    New CUIC report definitions default to a 3600-second refresh rate when historical and a 900-second refresh rate when real time.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Report Definition · Report Definition chapter > Properties Tab > Refresh Rate · Checked 2026-10-02
  34. 34
    The minimum refresh rate for a CUIC report definition is 15 seconds for real-time and 900 seconds for historical.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Report Definition · Report Definition chapter > Properties Tab > Refresh Rate · Checked 2026-10-02
  35. 35
    CUIC relative date filters such as Today, This Week and Last Month are calculated from the server clock.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > Server · Checked 2026-10-02
  36. 36
    UCCE CUIC report bundles (Transitional, All Fields, Outbound, Live Data, Contact Sharing, Admin Security, License Consumption) are downloaded from Cisco.com under Intelligence Center Reports.
    Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2) - Cisco Unified Intelligence Center · Cisco Unified Intelligence Center chapter > Report Templates / Report Bundles · Checked 2026-10-02
  37. 37
    When stock report versions are mismatched, Cisco advises saving the existing templates for rollback before importing templates compatible with the current UCCE version.
    How to Verify Version of Stock CUIC Reports · Solution · Checked 2026-10-02
  38. 38
    The CUIC server time zone, set at install and managed by CLI, is the fallback used when the user time zone or the data source time zone is not set.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > Server; Time Zone Considerations · Checked 2026-10-02
  39. 39
    If the Report Designer selected the 'Skip filter during the report processing' check box, users cannot view the report's filters.
    Cisco Unified Intelligence Center User Guide, Release 12.6(1) - Reports · Reports chapter > Filter Types · Checked 2026-10-02
  40. 40
    For CUIC stock data sources such as CUIC and the UCCE data sources, the configuration fields are not editable; the card shows only host, IP address and time zone details.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources) · Configure chapter > Data Sources (stock data sources note) · Checked 2026-10-02
  41. 41
    After repeated UCCE and CUIC upgrades, stock reports from older versions can remain in CUIC and produce incorrect data, so the stock reports for the current UCCE version must be downloaded and deployed.
    How to Verify Version of Stock CUIC Reports · Problem · Checked 2026-10-02
  42. 42
    Localization of CUIC stock report templates is not supported.
    Cisco Unified Intelligence Center User Guide, Release 12.6(1) - Reports · Reports chapter > Stock Reports · Checked 2026-10-02
  43. 43
    Cisco's method for checking stock CUIC report versions is an SQL query against the CUIC report definition table to read each definition's entityVersion and map it to reports.
    How to Verify Version of Stock CUIC Reports · Solution · Checked 2026-10-02
  44. 44
    CUIC 15.0 uses three related time zone settings for reporting: server, data source and user.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > introduction · Checked 2026-10-02
  45. 45
    Some Unified CCE historical interval tables can be configured to hold 15-minute or 30-minute summary data.
    Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise Release 12.6(1) - Reporting Data · Reporting Data > Historical data / interval data · Checked 2026-10-02
  46. 46
    By default the Unified CCE Peripheral Gateway and Call Router produce real-time data every 15 seconds, which is stored in continuously overwritten Administration and Data Server (AW) real-time tables.
    Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise Release 12.6(1) - Reporting Data · Reporting Data > Real-time data · Checked 2026-10-02
  47. 47
    The Unified CCX Agent Summary Report counts ACD calls only, while the Agent Detail Report also shows IVR calls, which explains zero talk time in one and a value in the other.
    Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - FAQs · FAQs > Data Reconciliation Among Reports > Talk Time 0 in Agent Summary · Checked 2026-10-02
  48. 48
    In the Unified CCX Contact Service Queue Activity Report, calls presented equals calls handled plus abandoned plus dequeued plus handled by others, not just handled plus abandoned.
    Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - FAQs · FAQs > Contact Service Queue Activity Report > Do calls presented always equal handled + abandoned? · Checked 2026-10-02
  49. 49
    In Unified CCX historical reports, consult calls are always classified as Non-ACD.
    Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports · Data Reconciliation between Reports appendix > consult transfer · Checked 2026-10-02
  50. 50
    Cisco states that differing counts between Unified CCX reports stem from each report including different call types and are inherent in report design, not product limitations.
    Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports · Data Reconciliation between Reports appendix · Checked 2026-10-02
  51. 51
    In Unified CCX 15.0 a supervisor must be assigned an agent extension to access Live Data reports in Unified Intelligence Center.
    Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Getting Started · Getting Started > user roles · Checked 2026-10-02
  52. 52
    Unified CCX writes call records (CCDR, CRDR, CQDR) to the database only after the call completes, agent state records after state changes, and ACDRs when the agent leaves Work state.
    Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - FAQs · FAQs > Availability of Reporting Data > When are records written to the database? · Checked 2026-10-02
  53. 53
    In Unified CCX 15.0, agents can run Live Data agent reports, supervisors Live Data agent and supervisor reports, and reporting users both Historical and Live Data reports.
    Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Getting Started · Getting Started > user roles · Checked 2026-10-02
  54. 54
    From Unified CCX 11.6(1), supervisors can run historical reports, which generate data only for the agents and CSQs assigned to that supervisor.
    Cisco Unified Contact Center Express Reporting User Guide, Release 12.0(1) - Historical Reports · Historical Reports chapter > supervisor access notes · Checked 2026-10-02
  55. 55
    On upgrade of CUIC from 12.5(1) to 12.6(1), the permissions of all stock value lists for the ALLUSERS group are set to NONE.
    Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.6(1) - Upgrades · Upgrades chapter > upgrade considerations note · Checked 2026-10-02
  56. 56
    A CUIC user's time zone is set on the User Information page and governs report display, filter date entry, the user's scheduled reports, dashboards and signed-in permalinks.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > User · Checked 2026-10-02
  57. 57
    CUIC 15.0 documents limits of 50 value lists, 144,000 values per value list, 14,400 collections per value list and 5,000 values per collection.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections · Value Lists and Collections chapter > Config Limits for Value Lists and Collections · Checked 2026-10-02
  58. 58
    CUIC value lists and collections built on collection queries refresh automatically at midnight in the server time zone, run on the primary node and propagate to the other cluster nodes.
    Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections · Value Lists and Collections chapter > value list refresh · Checked 2026-10-02
  59. 59
    If a CUIC data source time zone is set incorrectly, historical report filters query the wrong interval and results can be off by several hours.
    Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones · Report and Time zones > Data Source · Checked 2026-10-02

Documents

tier 2 current vendor documentation

Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.6(2) - Tools

Cisco Systems · 2023-04-28 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2) - Cisco Unified Intelligence Center

Cisco Systems · 2023-05-04 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Contact Center Express Reporting User Guide, Release 12.0(1) - Historical Reports

Cisco Systems · 2019-01-11 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Data Reconciliation between Reports

Cisco Systems · 2025-04-30 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - FAQs

Cisco Systems · 2025-04-30 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 - Getting Started

Cisco Systems · 2025-04-30 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Configure (Data Sources)

Cisco Systems · 2025-04-30 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Report Definition

Cisco Systems · 2025-04-30 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Intelligence Center Report Customization Guide, Release 15.0(1) - Value Lists and Collections

Cisco Systems · 2025-04-30 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Intelligence Center User Guide, Release 12.6(1) - Reports

Cisco Systems · 2021-05-14 · accessed 2026-10-02

tier 2 current vendor documentation

Cisco Unified Intelligence Center User Guide, Release 15.0(1) - Report and Time zones

Cisco Systems · 2025-04-30 · accessed 2026-10-02

tier 2 current vendor documentation

Configure and Troubleshoot Live Data in a UCCE Environment

Cisco Systems · 2025-05-21 · accessed 2026-10-02

tier 2 current vendor documentation

How to Verify Version of Stock CUIC Reports

Cisco Systems · 2019-10-22 · accessed 2026-10-02

tier 2 current vendor documentation

Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.6(1) - Upgrades

Cisco Systems · 2021-05-14 · accessed 2026-10-02

tier 2 current vendor documentation

Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise Release 12.6(1) - Reporting Data

Cisco Systems · 2021-05-10 · accessed 2026-10-02

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APA

WarmTransfer. (2026, October 2). Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center. WarmTransfer. https://warmtransfer.net/knowledge/cuic-report-troubleshooting

BibTeX

@misc{warmtransfer-cuic-report-troubleshooting,
  title  = {Troubleshooting blank or incorrect reports in Cisco Unified Intelligence Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/cuic-report-troubleshooting},
  note   = {Verified 2026-10-02}
}