Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/maintain_and_operate/guide/uccx_b_1501_admin-and-operations-guide/uccx_m_1501_backup-and-restore.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Copyright Cisco Systems; documentation made available for customer use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Restoring Unified CCX requires the hostname, IP address, DNS configuration, version and deployment type of the target to match those of the backup file. in context
• A DRS backup of Unified CCX is not usable as a standalone queryable historical archive, because reading it back requires rebuilding a Unified CCX node with the same version, hostname, IP address, DNS configuration and deployment type. inferred in context
• Cisco DRS supports restore only between matching Unified CCX versions; a backup taken on one version cannot be restored onto a different version. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-admin-ops-150-backup-restore

BibTeX

@misc{warmtransfer-cisco-uccx-admin-ops-150-backup-restore,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-admin-ops-150-backup-restore},
  note   = {Cisco Systems, accessed 2026-09-22}
}