WarmTransfer
migration · published

The UCCX to Webex Contact Center discovery tool

Verified 2026-09-22 · 60 sources · tier 2–4

Also known as WebexCC_Bulk_Upload.xlsx, discovery tool, uccx-to-webexcc, uccx-to-webexcc-v3.x.jar.

Cisco's UCCX to Webex Contact Center discovery tool is distributed as a single Java archive whose filename carries its version, written as uccx-to-webexcc-v3.4.jar in the command examples of Cisco's migration article 24. Cisco instructs the reader to download discovery tool version v3.5 from the Cisco software download site as a prerequisite to migration 14.

Prerequisites and package delivery

The discovery tool requires a system running Java 8 or above 25​58. It must be run from a system that has network access to the Cisco Unified CCX server it is reading 43​58. The tool requires Cisco Unified CCX administrator credentials, which it prompts for as a mandatory username and password 2​58.

Before running the discovery tool, Cisco lists a set-up Webex Contact Center tenant as a prerequisite 35. Cisco also lists creating users in Control Hub and synchronising them for Contact Center as prerequisites that must be completed before the discovery tool is run 36. The tenant setup article that Cisco links as a migration prerequisite covers synchronising Control Hub users into Contact Center and setting the tenant timezone, and does not itself mention UCCX or the discovery tool 48.

The migration article's download link points to a Cisco software special-release URL, https://software.cisco.com/download/specialrelease/9b808a0869aefbfc8b168b7e9ec75f85, rather than to the ordinary Cisco software download catalogue 13. Cisco warns in the migration article that the migration tool is continuously evolving and may not currently support all the latest features 17​56.

Cisco's migration article has exactly 3 content sections: 'Prepare for migration', 'Run the discovery tool for migration' and 'Device discovery guidelines' 5. The migration article carried a printed last-updated date of June 27 2025 when accessed on 22 September 2026 6.

Tool workflow and execution

The documented discovery-tool workflow is to run the tool with an extract flag against the Unified CCX server, hand-edit the generated workbook to the Webex Contact Center design, re-run the tool with a zip flag, and import the result through Bulk Operations in Control Hub 60.

Running the discovery tool's -extract mode requires a mandatory migration password, which the tool prompts for before any other input 27. The discovery tool saves the configuration details supplied at the prompts into a file named application-pro.yml, which the operator may edit before a later run 4.

Extraction is invoked with the command 'java -jar uccx-to-webexcc-v3.4.jar -extract' 18. A successful -extract run creates WebexCC_Bulk_Upload.xlsx and WebexCC_Bulk_Upload_Prompts.zip inside a folder named WebexCC Bulk Upload 19​57.

The documented procedure requires the operator to edit and validate WebexCC_Bulk_Upload.xlsx against the intended Webex Contact Center design, and to save it under the same filename, before running -zip 26. Packaging is then invoked with the command 'java -jar uccx-to-webexcc-v3.4.jar -zip', which is a separate second invocation of the same jar 54. A successful -zip run creates WebexCC_Bulk_Upload.zip within the WebexCC Bulk Upload folder, and this archive is the artefact imported into Webex Contact Center 55.

Bulk Operations import and entity coverage

The discovery tool's spreadsheet covers 17 Webex Contact Center configuration entities: MultimediaProfiles, Site, UserProfiles, WorkTypes, AuxiliaryCodes, AgentProfiles, AddressBook, SkillDefinition, SkillProfile, Team, EntryPoint, OutdialEntryPoint, Queues, OutdialQueue, EntryPointMappings, OutdialANI and Users 44.

Cisco specifies an order in which the exported sheets must be imported, beginning with MultimediaProfiles, Site and UserProfiles and ending with EntryPointMappings, OutdialANI and Users 23. Cisco's migration article warns that Bulk Operations limits any import CSV file to 5000 rows, which bounds how much of a discovery export can be imported in a single request 1. Corroborating this limit, Webex Contact Center Bulk Operations processes a maximum of 5000 rows per CSV request 7.

The audio files packaged in WebexCC_Bulk_Upload_Prompts.zip are imported into Webex Contact Center through Bulk Operations 40. Webex Contact Center imports audio as a ZIP archive of WAV files, recursing into each directory in the archive, with a 50 MB maximum ZIP size 8. Webex Contact Center Bulk Operations does not support exporting audio files, only importing them 9.

Third-party and community alternatives

The Webex App Hub carries a third-party listing, Univonix CC Accelerator, which states that it performs automated discovery of UCCX applications, triggers, CSQs, resources, teams, skills and prompts 49. The Univonix CC Accelerator listing states that it converts UCCX scripts into call-flow diagrams and provisions scripts into Webex Contact Center, a scope the Cisco discovery tool's output schema does not cover 50. The Univonix CC Accelerator listing states that using it requires both a Webex Contact Center account and a Univonix subscription, and requires Control Hub administrator access 51.

In the field, an independently published MIT-licensed Python project on GitHub claims to migrate UCCX applications, CSQs, teams, skills, wrap-up and reason codes and phonebooks into Webex Contact Center, with very low community engagement (2 stars, 1 fork, 7 commits) 10.

See also

See also Webex Contact Center bulk operations imports and export jobs. See also UCCX objects and their Webex Contact Center equivalents. See also UCCX scripts and Flow Designer flows. See also UCCX historical reporting after a move to Webex Contact Center.

Applicability

Applies to: Cisco UCCX to Webex Contact Center discovery tool, Cisco Webex Contact Center, Univonix CC Accelerator, and third-party Cisco-UCCX-WxCC-Migration. Deployments: on-premises and multi-tenant. Sources checked 2026-09-22. The discovery tool download is identified as v3.5, while invocation examples document v3.4 14​18​54. Cisco's migration article carried a printed last-updated date of June 27 2025 when accessed on 22 September 2026 6.

What remains uncertain

What replaces UCCX script logic in Webex Contact Center and how the redesign is scoped is not covered by the sources below. The readme bundled with the uccx-to-webexcc package and the provenance of the migration password are not covered by the sources below. The version history and changelog for uccx-to-webexcc v3.0 through v3.5 are not covered by the sources below. Which Cisco Unified CCX releases the discovery tool can read is not covered by the sources below. What happens to UCCX historical reporting data during migration to Analyzer is not covered by the sources below. The text of the Cisco Transitioning from Unified CCX to Webex Contact Center preferred-architecture PDF is not covered by the sources below. Whether the Univonix CC Accelerator actually converts UCCX scripts and what it costs are not covered by the sources below. Audio format codec and sample-rate requirements for prompts moved from UCCX to Webex Contact Center are not covered by the sources below.

See also

Adjacent to

  • UCCX objects and their Webex Contact Center equivalents — Provisionally named. The article's 'Device discovery guidelines' table is a column-level crosswalk between UCCX configuration and Webex Contact Center entities; and is the closest thing Cisco publishes to an object mapping.

Complements

Depends on

  • Webex Contact Center bulk operations imports and export jobs — The discovery tool produces nothing that Webex Contact Center consumes directly. Its WebexCC_Bulk_Upload.zip is imported through Bulk Operations; so the Bulk Operations limits (5000 rows per CSV request; 50 MB audio ZIP; no audio export) are the real ceiling on what the tool can deliver in one pass.

Motivated by

Referenced by

  • UCCX objects and their Webex Contact Center equivalents — The discovery tool is the only first-party artefact that enumerates which Webex Contact Center provisioning objects a UCCX estate is expected to land in; its sheet set is the closest thing Cisco publishes to a crosswalk.
  • UCCX scripts and Flow Designer flows — The discovery tool is the only Cisco-supplied migration automation and it carries routing and resource configuration plus .wav prompts; it does not carry script logic. Script redesign starts where the discovery tool stops.
  • UCCX to Webex Contact Center migration — The extract phase of this guide is the discovery tool run; that topic carries the tool's own mechanics and output schema.
  • Telephony during a UCCX to Webex Contact Center migration — The discovery tool inventories configuration objects; not telephony; the Control Hub migration article that documents it carries no PSTN or trunk guidance.
  • UCCX Configuration REST API — PROPOSED by this packet; not previously recorded. The /adminapi read surface (csq; resource; team; application; script; dataSource) is the documented programmatic way to inventory a UCCX system. Merge should confirm the target topic id exists before accepting.

Sources

  1. 1
    Cisco's migration article warns that Bulk Operations limits any import CSV file to 5000 rows, which bounds how much of a discovery export can be imported in a single request.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', note on the import step · Checked 2026-09-22
  2. 2
    The discovery tool requires Cisco Unified CCX administrator credentials, which it prompts for as a mandatory username and password.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', host credential prompt step · Checked 2026-09-22
  3. 3
    The Agent Profile sheet's documented columns include Parent Site, Wrap Up Type, Auto Wrap Up Time, Outdial Enabled, Outdial EP, Outdial ANI, Dial Plan Enabled and DN Validation Option.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', Agent Profile rows · Checked 2026-09-22
  4. 4
    The discovery tool saves the configuration details supplied at the prompts into a file named application-pro.yml, which the operator may edit before a later run.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', note about saved configuration · Checked 2026-09-22
  5. 5
    Cisco's migration article has exactly three content sections: 'Prepare for migration', 'Run the discovery tool for migration' and 'Device discovery guidelines'.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · page heading outline · Checked 2026-09-22
  6. 6
    Cisco's migration article carried a printed last-updated date of June 27 2025 when accessed on 22 September 2026.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · article byline last-updated stamp · Checked 2026-09-22
  7. 7
    Webex Contact Center Bulk Operations processes a maximum of 5000 rows per CSV request.
    Bulk Operations in Webex Contact Center · section on CSV file requirements · Checked 2026-09-22
  8. 8
    Webex Contact Center imports audio as a ZIP archive of WAV files, recursing into each directory in the archive, with a 50 MB maximum ZIP size.
    Bulk Operations in Webex Contact Center · section on importing audio files · Checked 2026-09-22
  9. 9
    Webex Contact Center Bulk Operations does not support exporting audio files, only importing them.
    Bulk Operations in Webex Contact Center · section on importing audio files, export note · Checked 2026-09-22
  10. 10
    An independently published MIT-licensed Python project on GitHub claims to migrate UCCX applications, CSQs, teams, skills, wrap-up and reason codes and phonebooks into Webex Contact Center, with very low community engagement (two stars, one fork, seven commits).field report
    Cisco-UCCX-WxCC-Migration: Cisco UCCX to Webex Contact Center (WxCC) Configuration Migration Tool · README overview and repository sidebar counters · Checked 2026-09-22
  11. 11
    If no port is supplied to the discovery tool, it uses 443 as the default port.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', note following the extract-mode input prompt table · Checked 2026-09-22
  12. 12
    An anonymous request to the discovery tool's special-release download URL is redirected to Cisco's identity service at id.cisco.com and returns no file listing.
    Cisco Software Download - special release 9b808a0869aefbfc8b168b7e9ec75f85 (UCCX to Webex Contact Center discovery tool) · HTTP response to GET on /download/specialrelease/9b808a0869aefbfc8b168b7e9ec75f85 · Checked 2026-09-22
  13. 13
    The migration article's download link points to a Cisco software special-release URL, https://software.cisco.com/download/specialrelease/9b808a0869aefbfc8b168b7e9ec75f85, rather than to the ordinary Cisco software download catalogue.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Prepare for migration', href of the 'Cisco software download' anchor · Checked 2026-09-22
  14. 14
    Cisco's migration article instructs the reader to download discovery tool version v3.5 from the Cisco software download site as a prerequisite to migration.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Prepare for migration', prerequisite list · Checked 2026-09-22
  15. 15
    Obtaining the discovery tool requires an authenticated Cisco identity, but no source verified for this packet states which Cisco accounts are entitled to that special release.inferred
    Cisco Software Download - special release 9b808a0869aefbfc8b168b7e9ec75f85 (UCCX to Webex Contact Center discovery tool) · redirect to id.cisco.com authorize endpoint; no entitlement text observed · Checked 2026-09-22
  16. 16
    The Entry Point sheet's documented columns include Timezone, Channel Type and Social Channel Type.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', Entry Point rows · Checked 2026-09-22
  17. 17
    Cisco warns in the migration article that the migration tool is continuously evolving and may not currently support all the latest features.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Prepare for migration', note following the prerequisite list · Checked 2026-09-22
  18. 18
    Extraction is invoked with the command 'java -jar uccx-to-webexcc-v3.4.jar -extract'.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', extract step · Checked 2026-09-22
  19. 19
    A successful -extract run creates WebexCC_Bulk_Upload.xlsx and WebexCC_Bulk_Upload_Prompts.zip inside a folder named WebexCC Bulk Upload.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', result of the extract step · Checked 2026-09-22
  20. 20
    Independent migration commentary reports that a typical UCCX to Webex Contact Center migration takes three to six months depending on environment complexity.field report
    UCCX to Webex Contact Center Migration Tips · migration timeline question · Checked 2026-09-22
  21. 21
    Independent migration commentary reports that UCCX scripts must be manually rebuilt in Webex Contact Center Flow Designer and that historical UCCX reports cannot be transferred directly.field report
    UCCX to Webex Contact Center Migration Tips · sections on scripts and on historical reporting · Checked 2026-09-22
  22. 22
    The 'Device discovery guidelines' section is a per-sheet table giving column names, sample values and descriptions for each exported entity, and is Cisco's most detailed published mapping between UCCX configuration and Webex Contact Center fields.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', table header row · Checked 2026-09-22
  23. 23
    Cisco specifies an order in which the exported sheets must be imported, beginning with MultimediaProfiles, Site and UserProfiles and ending with EntryPointMappings, OutdialANI and Users.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', final step instructing import of CSV files in the specified order · Checked 2026-09-22
  24. 24
    Cisco's UCCX to Webex Contact Center discovery tool is distributed as a single Java archive whose filename carries its version, written as uccx-to-webexcc-v3.4.jar in the command examples of Cisco's migration article.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', extract command step · Checked 2026-09-22
  25. 25
    The discovery tool requires a system running Java 8 or above.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Prepare for migration', tool requirements · Checked 2026-09-22
  26. 26
    The documented procedure requires the operator to edit and validate WebexCC_Bulk_Upload.xlsx against the intended Webex Contact Center design, and to save it under the same filename, before running -zip.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', steps between the extract and zip commands · Checked 2026-09-22
  27. 27
    Running the discovery tool's -extract mode requires a mandatory migration password, which the tool prompts for before any other input.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', extract-mode input prompt table, first row · Checked 2026-09-22
  28. 28
    The Multimedia Profile sheet's documented columns include Mode, Voice, Chat, Email and Social Channel.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', Multimedia Profile rows · Checked 2026-09-22
  29. 29
    The discovery tool's output schema contains no worksheet for UCCX scripts, applications or triggers, so call-flow logic is not carried by the tool and must be rebuilt separately in Webex Contact Center.inferred
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', sheet-name list; and section 'Device discovery guidelines' table row headings · Checked 2026-09-22
  30. 30
    Cisco's migration article names no supported or required Cisco Unified CCX release for the discovery tool.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · whole page; 'Prepare for migration' requirements list · Checked 2026-09-22
  31. 31
    The Webex Contact Center 'What's new' page contained no entry mentioning UCCX, the migration tool or the discovery tool when checked on 22 September 2026.
    What's new for administrators in Webex Contact Center · whole page term check; page last updated September 21 2026 · Checked 2026-09-22
  32. 32
    The entity import order for a UCCX discovery export is published only in the migration article; the general Bulk Operations article states no required sequence across entity types.inferred
    Bulk Operations in Webex Contact Center · whole article; absence of an entity ordering section · Checked 2026-09-22
  33. 33
    The Outdial Queue sheet's documented columns include Channel Type, Max Time in Queue, Service Level Threshold, Timezone, Outbound Campaign Enabled, Routing Type, Default Music in Queue, Distribution Group and Group Teams.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', Outdial Queue rows · Checked 2026-09-22
  34. 34
    Cisco's migration article does not state how a reader obtains the migration password; the words partner, Cisco account team and helpdesk do not appear on the page.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · whole-page term check across all three headings · Checked 2026-09-22
  35. 35
    Cisco lists a set-up Webex Contact Center tenant as a prerequisite that must exist before the discovery tool is run.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Prepare for migration', prerequisite list item 1 · Checked 2026-09-22
  36. 36
    Cisco lists creating users in Control Hub and synchronising them for Contact Center as prerequisites that must be completed before the discovery tool is run.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Prepare for migration', prerequisite list items on Control Hub users and synchronisation · Checked 2026-09-22
  37. 37
    The -extract mode prompts for a mandatory domain name of the UCCX environment.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', extract-mode input prompt table, domain row · Checked 2026-09-22
  38. 38
    The -extract mode prompts for a mandatory host name, given as the hostname or IP address of the UCCX server.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', extract-mode input prompt table, host name row · Checked 2026-09-22
  39. 39
    The port input to the -extract mode is optional.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', extract-mode input prompt table, port row · Checked 2026-09-22
  40. 40
    The audio files packaged in WebexCC_Bulk_Upload_Prompts.zip are imported into Webex Contact Center through Bulk Operations.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', note on importing audio files · Checked 2026-09-22
  41. 41
    The Queue sheet's documented columns include Channel Type, Routing Type, Skill Based Agent Selection, Max Time in Queue, Service Level Threshold, Timezone, Default Music in Queue, Distribution Group, Group Seq, Group Fallback Time and Group Teams.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', Queue rows · Checked 2026-09-22
  42. 42
    Because the tool's only server-side inputs are a hostname, an optional web-server port defaulting to 443 and UCCX administrator credentials, it reads UCCX configuration over the UCCX web interface rather than by direct database access.inferred
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', extract-mode input prompt table and default-port note · Checked 2026-09-22
  43. 43
    The discovery tool must be run from a system that has network access to the Cisco Unified CCX server it is reading.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Prepare for migration', tool requirements; and step 1 of 'Run the discovery tool for migration' · Checked 2026-09-22
  44. 44
    The discovery tool's spreadsheet covers seventeen Webex Contact Center configuration entities: MultimediaProfiles, Site, UserProfiles, WorkTypes, AuxiliaryCodes, AgentProfiles, AddressBook, SkillDefinition, SkillProfile, Team, EntryPoint, OutdialEntryPoint, Queues, OutdialQueue, EntryPointMappings, OutdialANI and Users.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', import-order list of sheet names · Checked 2026-09-22
  45. 45
    The Skill Definition sheet's documented columns include Type and a list of values for enumerated skills.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', Skill Definition rows · Checked 2026-09-22
  46. 46
    Setting skipPrompts: true in application-pro.yml skips prompt extraction, and the tool extracts prompts by default when skipPrompts is false.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', application-pro.yml note · Checked 2026-09-22
  47. 47
    The Team sheet's documented columns include Site, Multimedia Profile, Type, Skill Profile, Capacity and Desktop Layout.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', Team rows · Checked 2026-09-22
  48. 48
    The tenant setup article Cisco links as a migration prerequisite covers synchronising Control Hub users into Contact Center and setting the tenant timezone, and does not itself mention UCCX or the discovery tool.
    Set up a tenant in Webex Contact Center · whole article; synchronise users and tenant timezone tasks · Checked 2026-09-22
  49. 49
    The Webex App Hub carries a third-party listing, Univonix CC Accelerator, which states that it performs automated discovery of UCCX applications, triggers, CSQs, resources, teams, skills and prompts.
    Univonix CC Accelerator UCCX to Webex Contact Center · listing overview and feature bullets · Checked 2026-09-22
  50. 50
    The Univonix CC Accelerator listing states that it converts UCCX scripts into call-flow diagrams and provisions scripts into Webex Contact Center, a scope the Cisco discovery tool's output schema does not cover.
    Univonix CC Accelerator UCCX to Webex Contact Center · listing feature bullets on script rendering and automated provisioning · Checked 2026-09-22
  51. 51
    The Univonix CC Accelerator listing states that using it requires both a Webex Contact Center account and a Univonix subscription, and requires Control Hub administrator access.
    Univonix CC Accelerator UCCX to Webex Contact Center · listing requirements section · Checked 2026-09-22
  52. 52
    The User sheet's documented columns include Email, User Profile, Contact Center Enabled, Site, Multimedia Profile, Skill Profile, Agent Profile and Teams.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Device discovery guidelines', User rows · Checked 2026-09-22
  53. 53
    Cisco's migration article is internally inconsistent about the tool version: its prerequisite section directs the reader to v3.5 while its command examples invoke uccx-to-webexcc-v3.4.jar.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · compare 'Prepare for migration' prerequisite list against 'Run the discovery tool for migration' command steps · Checked 2026-09-22
  54. 54
    Packaging is invoked with the command 'java -jar uccx-to-webexcc-v3.4.jar -zip', which is a separate second invocation of the same jar.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', zip step · Checked 2026-09-22
  55. 55
    A successful -zip run creates WebexCC_Bulk_Upload.zip within the WebexCC Bulk Upload folder, and this archive is the artefact imported into Webex Contact Center.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · section 'Run the discovery tool for migration', result of the zip step · Checked 2026-09-22
  56. 56
    Cisco states that the Unified CCX migration tool is continuously evolving and may not currently support all the latest features.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · Migrate from Unified CCX to Webex Contact Center > note on tool coverage · Checked 2026-09-22
  57. 57
    The Unified CCX discovery tool produces two artefacts for Webex Contact Center: WebexCC_Bulk_Upload.xlsx and WebexCC_Bulk_Upload_Prompts.zip.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · Migrate from Unified CCX to Webex Contact Center > Run the discovery tool for migration · Checked 2026-09-22
  58. 58
    Running the Unified CCX discovery tool requires a system with Java 8 or above, network access to the Cisco Unified CCX server, and Unified CCX administrator credentials.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · Migrate from Unified CCX to Webex Contact Center > Prepare for migration · Checked 2026-09-22
  59. 59
    The Unified CCX discovery tool workbook contains sheets for Multimedia Profiles, Sites, User Profiles, Work Types, Auxiliary Codes, Agent Profiles, Address Books, Skill Definitions, Skill Profiles, Teams, Entry Points, Outdial Entry Points, Queues, Outdial Queues, Entry Point Mappings, Outdial ANI and Users.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · Migrate from Unified CCX to Webex Contact Center > Device discovery guidelines table, Sheet Name column · Checked 2026-09-22
  60. 60
    The documented discovery-tool workflow is to run the tool with an extract flag against the Unified CCX server, hand-edit the generated workbook to the Webex Contact Center design, re-run the tool with a zip flag, and import the result through Bulk Operations in Control Hub.
    Migrate Cisco Unified Contact Center Express to Webex Contact Center · Migrate from Unified CCX to Webex Contact Center > Run the discovery tool for migration, steps 1-7 · Checked 2026-09-22

Documents

tier 2 current vendor documentation

Bulk Operations in Webex Contact Center

Cisco Systems (help.webex.com) · 2026-08-18 · accessed 2026-09-22

tier 2 current vendor documentation

Cisco Software Download - special release 9b808a0869aefbfc8b168b7e9ec75f85 (UCCX to Webex Contact Center discovery tool)

Cisco Systems (software.cisco.com) · accessed 2026-09-22

tier 2 current vendor documentation

Migrate Cisco Unified Contact Center Express to Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2025-06-27 · accessed 2026-09-05

tier 2 current vendor documentation

Set up a tenant in Webex Contact Center

Cisco Systems (help.webex.com) · 2024-09-08 · accessed 2026-09-22

tier 2 current vendor documentation

What's new for administrators in Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-09-03 · accessed 2026-09-05

tier 3 vendor-maintained repositories

Univonix CC Accelerator UCCX to Webex Contact Center

Cisco Webex App Hub (listing authored by Univonix) · accessed 2026-09-22

tier 4 archived vendor documentation

Cisco-UCCX-WxCC-Migration: Cisco UCCX to Webex Contact Center (WxCC) Configuration Migration Tool

GitHub (individual author simranjit-uc) · accessed 2026-09-22

tier 4 archived vendor documentation

UCCX to Webex Contact Center Migration Tips

Metropolis Corp · accessed 2026-09-22

Cite this page

APA

WarmTransfer. (2026, September 22). The UCCX to Webex Contact Center discovery tool. WarmTransfer. https://warmtransfer.net/knowledge/uccx-discovery-tool

BibTeX

@misc{warmtransfer-uccx-discovery-tool,
  title  = {The UCCX to Webex Contact Center discovery tool},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/uccx-discovery-tool},
  note   = {Verified 2026-09-22}
}