A census of the Analyzer appendix tables
Verified 2026-09-15 · 11 sources · tier 2
Also known as Agent Activity Repository, Customer Activity Repository.
The Analyzer appendix publishes 5 field tables, introduced by 5 sentences of 1 template naming the customer session, customer activity, agent session, agent activity, and queue repositories 4. Across those 5 tables, 136 field names appear in more than 1 appendix table by exact match, and 138 appear when case is ignored, out of 598 total rows 1.
Appendix table census and discovery
The 5 repository field tables in the Cisco Webex Contact Center Analyzer User Guide appendix cover the customer session, customer activity, agent session, agent activity, and queue repositories 4. In the field, the 5 introducing sentences share 1 template, so a search for the template finds every table where a search for known table names finds only the tables already known 5.
In the field, 2 further tables in the same appendix chapter use a different header shape from the 5 field tables and would be misattributed by a script that assigns tables to sections by position alone 8.
Shared field names and definition collisions
Of the 136 shared field names, 49 mean the same thing in every table that carries them and 87 do not 2. All 10 field-name collisions the corpus already held are confirmed by the census, and none turned out to agree across tables after all 6.
- Transfer count appears in 4 of the 5 appendix tables 7.
- Conference transfer in count is defined twice inside the Agent Session Repository table and once more in the ASR new-metrics change list 3.
- The Agent Activity Repository table does not carry the conference transfer in count column at all 3.
See also
- See also The Analyzer record model.
- See also What the Customer Session Record carries.
- See also The Queue Record and what a queue counts at a transfer.
- See also How much the Analyzer field name collisions matter.
- See also Webex Contact Center Analyzer and reporting model.
- See also Records and fields that represent a consult or a transfer.
Applicability
Applies to: Cisco Webex Contact Center. Sources checked 2026-09-15.
What remains uncertain
How many of the 87 differing names differ materially rather than in wording is not covered by the sources below. How many fields are defined twice within a single appendix table is not covered by the sources below. What the 2 tables with a different header shape contain is not covered by the sources below.
See also
Part of
- The Analyzer record model — A census of the tables behind the record model
Related to
- The Queue Record and what a queue counts at a transfer — The two tables whose attribution the census settles
- What the Customer Session Record carries — Where the field name collisions were counted
Referenced by
- How much the Analyzer field name collisions matter — The classification the census could not make
Sources
- 3Conference transfer in count is defined twice inside the Agent Session Repository table and once more in the ASR new-metrics change list; the Agent Activity Repository table does not carry the column at all.Cisco Webex Contact Center Analyzer User Guide · Appendix, the Agent Session Repository table and the table under the heading List of the updated interaction metrics and their new definitions in ASR · Checked 2026-09-15
- 4The Analyzer appendix publishes 5 field tables, introduced by 5 sentences of one template naming the customer session, customer activity, agent session, agent activity and queue repositories.Cisco Webex Contact Center Analyzer User Guide · Appendix, the 5 introducing sentences · Checked 2026-09-05
- 5The 5 introducing sentences share one template, so a search for the template finds every table where a search for known table names finds only the tables already known.field reportCisco Webex Contact Center Analyzer User Guide · Appendix, the 5 introducing sentences · Checked 2026-09-05
- 6All 10 field-name collisions the corpus already held are confirmed by the census, and none turned out to agree across tables after all.Cisco Webex Contact Center Analyzer User Guide · Appendix, all 5 tables compared · Checked 2026-09-05
- 7Transfer count appears in 4 of the 5 appendix tables.Cisco Webex Contact Center Analyzer User Guide · Appendix, the customer session agent session agent activity and queue record tables · Checked 2026-09-05
- 8Two further tables in the same appendix chapter use a different header shape from the 5 field tables and would be misattributed by a script that assigns tables to sections by position alone.field reportCisco Webex Contact Center Analyzer User Guide · Appendix, the existing metrics and new metrics tables · Checked 2026-09-05
- 9Of the 87 Analyzer field names that differ across appendix tables, 60 are reworded descriptions of one measure, 11 differ in scope, 8 differ in subject and 8 contradict.Cisco Webex Contact Center Analyzer User Guide · Appendix, the 5 field tables compared by name description and type · Checked 2026-09-05
- 1016 Analyzer field names must never be quoted without their record type, because in different tables they are about different subjects or state incompatible things.Cisco Webex Contact Center Analyzer User Guide · Appendix, the subject-difference and contradiction classes · Checked 2026-09-05
- 11A recount matching the whole first cell finds 137 field names in more than one appendix table and 86 with differing descriptions where the corpus holds 136 and 87.field reportCisco Webex Contact Center Analyzer User Guide · Appendix, the 5 tables compared by exact field name across 603 rows · Checked 2026-09-15
Documents
Cisco Webex Contact Center Analyzer User Guide
Cite this page
APA
WarmTransfer. (2026, September 15). A census of the Analyzer appendix tables. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-analyzer-appendix-audit
BibTeX
@misc{warmtransfer-wxcc-analyzer-appendix-audit,
title = {A census of the Analyzer appendix tables},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/wxcc-analyzer-appendix-audit},
note = {Verified 2026-09-15}
}