Cisco DRS supports restore only between matching Unified CCX versions; a backup taken on one version cannot be restored onto a different version.
Checked 2026-09-22
Cisco DRS supports restore only for matching versions of Unified CCX.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- backup and restore
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Backup and Restore — Cisco Systems · tier 2 current vendor documentation · Backup and Restore > restore prerequisites
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-drs-version-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-drs-version-match
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-drs-version-match,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-drs-version-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-drs-version-match},
note = {Source note uccx-reporting-to-analyzer-drs-version-match, checked 2026-09-22}
}