End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/12-5-12-6-ucce-pcce-uccx-cvp-eol.html

Published

2025-06-30

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Copyright Cisco Systems; documentation made available for customer use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For the Collaboration Flex Plan 12.5/12.6 on-premises contact center offers (including CVP), end of sale was 31 December 2025, last ship 31 March 2026, and end of software maintenance releases is 31 December 2026. in context
• The 12.5/12.6 on-premises contact center EoL bulletin sets the last date of support, and the end of service contract renewal, at 31 December 2027. in context
• Cisco's 12.5/12.6 EoL bulletin encourages customers to move to version 15 or higher. in context
• Cisco published the end-of-life announcement for version 12.5 and 12.6 on-premises contact center applications on 30 June 2025. in context
• The affected product part numbers in Cisco bulletin EOL15696 include EUR-UCCE-125-SW, EUR-UCCE-126-SW, EUR-PCCE-125-SW and EUR-PCCE-126-SW for Unified CCE and Packaged CCE software. in context
• The Unified CCX part numbers affected by Cisco bulletin EOL15696 are EUR-CCX125MEDIA, EUR-CCX126MEDIA, CCX-125-NPS-K9=, CCX-125-SYS-K9 and CCX-125-PLR-LIC. in context
• The Unified CVP and Virtualized Voice Browser part numbers affected by Cisco bulletin EOL15696 include EUR-CVP125VVB-SEC, EUR-CVP125VVBMED, EUR-CVP126VVB-SEC, EUR-CVP126VVBMED, CVP-NPS-KIT=, CVP-125-SRV-LAB and CVP-125-RPT-LAB. in context
• The end of new service attachment date for Cisco on-premises contact center 12.5 and 12.6 application software is 31 December 2026. in context
• The end-of-sale and end-of-life announcement covering Cisco version 12.5 and 12.6 on-premises contact center applications carries the Cisco end-of-life bulletin identifier EOL15696. in context
• The end-of-sale date for application software and licenses of Cisco on-premises contact center 12.5 and 12.6 is 31 December 2025. in context
• Cisco defines the end-of-sale date in bulletin EOL15696 as the last date to order the product through Cisco point-of-sale mechanisms. in context
• The end of software maintenance releases date for Cisco on-premises contact center 12.5 and 12.6 application software is 31 December 2026. in context
• Cisco defines the end of software maintenance releases date in bulletin EOL15696 as the last date that Cisco Engineering may release any final software maintenance releases or bug fixes. in context
• The end of service contract renewal date for Cisco on-premises contact center 12.5 and 12.6 application software is 31 December 2027. in context
• The last ship date for application software and licenses of Cisco on-premises contact center 12.5 and 12.6 is 31 March 2026. in context
• The last date of support for Cisco on-premises contact center 12.5 and 12.6 application software is 31 December 2027. in context
• Cisco defines the last date of support in bulletin EOL15696 as the last date to receive applicable service and support for the product as entitled by active service contracts. in context
• The migration guidance in Cisco bulletin EOL15696 is that customers move to version 15 or higher of the on-premises contact center applications. in context
• Cisco bulletin EOL15696 lists no replacement part numbers alongside the affected part numbers. in context
• The milestone table in Cisco bulletin EOL15696 contains no end of routine failure analysis milestone, consistent with the bulletin covering software and licenses rather than hardware. in context
• The milestone table in Cisco bulletin EOL15696 contains no separate end of vulnerability or security support milestone. in context
• The end-of-sale date of 31 December 2025 does not by itself require a customer to stop running or to remove Cisco on-premises contact center 12.5 or 12.6; it bars new orders while support entitlement continues under active contracts to 31 December 2027. inferred in context
• Cisco published the 12.5 and 12.6 end-of-sale announcement under the Cisco Collaboration Flex Plan collateral path rather than under the collateral path of any individual contact center product. in context
• Cisco retired the perpetual licensing model for on-premises contact center in 2022 and the 12.5 and 12.6 software versions in 2025 as two separate end-of-sale events with different scopes and different milestone dates. inferred in context
• Cisco bulletin EOL15696 states that remanufactured units may be available in limited supply in certain countries on a first-come first-served basis until the last date of support is reached. in context
• A single Cisco bulletin announces end of sale for versions 12.5 and 12.6 of four on-premises contact center applications together: Unified CCE, Packaged CCE, Unified CCX and Unified CVP, plus their associated on-premises software and licenses. in context
• Cisco states that customers with active service contracts continue to receive Cisco Technical Assistance Center support for 12.5 and 12.6 on-premises contact center software after the end-of-sale date, within the milestone dates in the bulletin. in context
• Cisco bulletin EOL15696 offers the Cisco Technology Migration Program as a route to trade in eligible products for credit toward new Cisco equipment. in context
• The EOL15696 milestone dates follow Cisco's standard application software intervals: six months from announcement to end of sale, one year from end of sale to end of software maintenance, and two years from end of sale to last date of support. inferred in context
• Despite its 12.5/12.6 title, Cisco bulletin EOL15696 affects Unified CCX only at release 12.5 for system and licence SKUs, with 12.6 represented by a media kit part number alone, because no Unified CCX 12.6 release exists. inferred in context
• Cisco announced end of life for version 12.5 and 12.6 on-premises contact center applications including UCCX on June 30 2025, with end of sale December 31 2025, end of software maintenance releases December 31 2026, and last date of support December 31 2027. in context
• The DevNet sandbox release for Configuration API development, 12.5(1) SU1, falls within the release family whose end of software maintenance is December 31 2026. inferred in context
• Cisco announced end-of-life for version 12.5/12.6 of the on-premises contact center applications, including Unified CCX, on 30 June 2025. in context
• The end-of-sale date for version 12.5/12.6 on-premises contact center application software and licenses, including Unified CCX, was 31 December 2025. in context
• The last date of support for version 12.5/12.6 on-premises contact center application software, including Unified CCX, is 31 December 2027, with end of software maintenance releases on 31 December 2026. in context
• Cisco published the end-of-life announcement for version 12.5 and 12.6 of its on-premises contact center applications, including Unified Contact Center Express, on 2025-06-30. in context
• The last day to order Cisco on-premises contact center 12.5 and 12.6 software and licenses, including Unified Contact Center Express, was 2025-12-31. in context
• The last date of support for Cisco on-premises contact center 12.5 and 12.6, including Unified Contact Center Express, is 2027-12-31. in context
• End of software maintenance releases for Cisco on-premises contact center 12.5 and 12.6, including Unified Contact Center Express, is 2026-12-31. in context

Cite this source record

APA

WarmTransfer. (2025, June 30). End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-eol-ucce-pcce-uccx-cvp-125-126

BibTeX

@misc{warmtransfer-cisco-eol-ucce-pcce-uccx-cvp-125-126,
  title  = {End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-eol-ucce-pcce-uccx-cvp-125-126},
  note   = {Cisco Systems, accessed 2026-09-22}
}