The Cisco discovery tool for migrating Unified CCX to Webex Contact Center extracts configuration entities such as sites, users and user profiles, work types and auxiliary codes, skill definitions and profiles, teams, entry points, queues, address books and audio prompts, and emits a bulk upload workbook and a prompts archive.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- UCCX migration tooling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- discovery tool 3.5
- Checked
- 2026-09-22
Sources
- Migrate Cisco Unified Contact Center Express to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Run the discovery tool for migration
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-migration-tool-entities. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-migration-tool-entities
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-migration-tool-entities,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-migration-tool-entities},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-migration-tool-entities},
note = {Source note uccx-reporting-to-analyzer-migration-tool-entities, checked 2026-09-22}
}