Practitioners report that Unified CCX historical data cannot be loaded into Webex Contact Center Analyzer because the two schemas differ, and that reporting continuity moves from SQL against an on-premises Informix database to GraphQL API calls against the cloud.
field report · Checked 2026-09-22
- Vendor
- Metropolis Corp
- Product
- Cisco Unified Contact Center Express
- Subsystem
- reporting continuity
- Deployment
- on-premises, multi-tenant
- Region
- not restricted
- Release range
- undated
- Status
- field report
- Checked
- 2026-09-22
Sources
- UCCX to Webex Contact Center Migration Tips — Metropolis Corp · tier 4 archived vendor documentation · schema incompatibility paragraph
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-field-schema-mismatch. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-field-schema-mismatch
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-field-schema-mismatch,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-field-schema-mismatch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-field-schema-mismatch},
note = {Source note uccx-reporting-to-analyzer-field-schema-mismatch, checked 2026-09-22}
}