Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/maintain_and_operate/guide/uccx_b_uccx-125admin-and-operations-guide/uccx_b_uccx-125admin-and-operations-guide_chapter_01011.html

Published

2020-01-31

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Copyright Cisco Systems; documentation made available for customer use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Unified CCX historical reports are preconfigured reports in Cisco Unified Intelligence Center that read past data from the historical data source. in context
• Unified CCX purges historical data automatically once a day, at 01:00 a.m. by default, and the time is configurable. in context
• A Unified CCX administrator can purge the historical databases manually at any time, and doing so does not affect the automatic purging schedule. in context
• Unified CCX historical data retention is configured in months on the Purge Schedule Configuration page, which also sets the purge start time and the purge run duration. in context
• Unified CCX can trigger an automatic purge when the database exceeds a configured percentage of its maximum size or when extent size exceeds a configured percentage, and it emits a database-approaching-maximum-size notification. in context
• Unified Intelligence Center is the UCCX historical reporting tool, and the UCCX to Unified Intelligence Center user synchronization runs as part of the purge job. in context
• UCCX historical reporting data is collected and stored in the db_cra database on the UCCX cluster. in context
• UCCX Purge Schedule Configuration, reached at Tools > Historical Reporting > Purge Schedule Configuration, sets Daily purge at, Purge data older than in months, and automatic purge thresholds based on database and extent size. in context

Cite this source record

APA

WarmTransfer. (2020, January 31). Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-admin-ops-125-reporting

BibTeX

@misc{warmtransfer-cisco-uccx-admin-ops-125-reporting,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) - Unified CCX Reporting},
  author = {{WarmTransfer}},
  year   = {2020},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-admin-ops-125-reporting},
  note   = {Cisco Systems, accessed 2026-09-22}
}