Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su1/reference/guide/uccx_b_1251su1db-schema-guide/uccx_b_1252schema-guide_chapter_01.html

Published

2021-01-31

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Copyright Cisco Systems; documentation made available for customer use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Unified CCX writes an AgentStateDetail record each time an agent changes state and an AgentConnectionDetail record when an agent disconnects a call or leg, and holds chat contact detail in TextContactDetail. in context
• In the Unified CCX schema, ContactCallDetail holds one record per incoming, outgoing or internal call, ContactQueueDetail holds one record per CSQ per queued call, and ContactRoutingDetail records calls queued across one or more CSQs. in context

Cite this source record

APA

WarmTransfer. (2021, January 31). Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-db-schema-1251su1

BibTeX

@misc{warmtransfer-cisco-uccx-db-schema-1251su1,
  title  = {Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 - Database Schema},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-db-schema-1251su1},
  note   = {Cisco Systems, accessed 2026-09-22}
}