Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) - Historical Reports

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/user/guide/uccx_b_unified-ccx-reporting-user-guide-125/uccx_b_unified-ccx-reporting-user-guide-125_chapter_0111.html

Published

2020-01-31

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Copyright Cisco Systems; documentation made available for customer use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Unified CCX 12.5(1) the Application Summary Report is a System report, not an Inbound report, and the Multichannel Agent Summary Report is a Multichannel report. in context
• The Unified CCX 12.5(1) Inbound historical report category contains 31 reports, including Abandoned Call Detail Activity Report, Agent Call Summary Report, Agent Detail Report, Agent Summary Report, CSQ Agent Summary Report, CSQ All Fields Report and Contact Service Queue Activity by Window Duration. in context
• The Unified CCX 12.5(1) historical stock report catalog is organised into Chat, Email, Inbound, Outbound, System and Multichannel report categories. in context

Cite this source record

APA

WarmTransfer. (2020, January 31). Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) - Historical Reports. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-reporting-user-guide-125-historical

BibTeX

@misc{warmtransfer-cisco-uccx-reporting-user-guide-125-historical,
  title  = {Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) - Historical Reports},
  author = {{WarmTransfer}},
  year   = {2020},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-reporting-user-guide-125-historical},
  note   = {Cisco Systems, accessed 2026-09-22}
}