Practitioners report that CSQ-centric reporting conventions and CUIC-level drill-down depth are not available in the same form after a move from Unified CCX to Webex Calling Customer Assist.
field report · Checked 2026-09-22
- Vendor
- ISI Analytics
- Product
- Cisco Unified Contact Center Express
- Subsystem
- reporting continuity
- Deployment
- on-premises, multi-tenant
- Region
- not restricted
- Release range
- as published 2026-02-17
- Status
- field report
- Checked
- 2026-09-22
Sources
- Before You Migrate: Preserving UCCX Reporting for Public Sector Contact Centers Moving to Webex Calling Customer Assist — ISI Analytics · tier 4 archived vendor documentation · reporting gap section
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-field-csq-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-field-csq-gap
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-field-csq-gap,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-field-csq-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-field-csq-gap},
note = {Source note uccx-reporting-to-analyzer-field-csq-gap, checked 2026-09-22}
}