Source record · tier 2 current vendor documentation

Data Locality in Webex Contact Center

Publisher: Cisco Systems, Inc. (Webex Help Center)
URL: https://help.webex.com/en-us/article/n0p6xa1/Data-Locality-in-Webex-Contact-Center
Published: 2026-05-27
Updated: unknown
Accessed: 2026-09-05
HTTP status: 200
License: Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Webex Contact Center hosts reporting data, along with tenant configuration, call data records, call recordings and digital channel data, in the data center for the tenant's selected country of operation. in context
The Country of Operation chosen in the setup wizard's Contact Center tab decides which data center hosts the tenant: the system creates it in the data center closest to that country. in context
The data locality article lists Webex Contact Center data center locations in the United States, Canada, the United Kingdom, Germany, Singapore, Australia, Japan and India. in context
A Webex Contact Center tenant whose Country of Operation is Brazil is provisioned in the United States data centre; the article publishes no South American data centre. in context
Kazakhstan Kyrgyzstan Tajikistan Turkmenistan and Uzbekistan all map to the United Kingdom data centre. in context
Chat data location is not governed by the Contact Center data locality mapping; the article refers the reader to the Webex data residency article for it. in context
Cisco states the tenant is created in the data centre closest to the selected country and does not define what closest means or publish any tie-break rule. in context
The country lists published for the 8 data centres contain 28 countries for the United States, 2 for Canada, 68 for the United Kingdom, 29 for Germany, 23 for Singapore, 7 for Australia, 1 for Japan and 1 for India. in context
The authoritative list of which countries can be selected as a Country of Operation is the Geographic Terms and Restrictions section of the Cisco Collaboration Flex Plan Contact Center Offer Description, not this article. in context
A Webex Contact Center tenant's data centre is determined by the Country of Operation selected in the Contact Center tab of the Set-Up wizard. in context
Webex Contact Center tenants are provisioned into 1 of exactly 8 data centres: United States, Canada, United Kingdom, Germany, Singapore, Australia, Japan and India. in context
Cisco names 5 data classes held in a Webex Contact Center tenant's data centre: tenant configuration, call data records, call recordings, reporting and digital channels. in context
Georgia maps to the Germany data centre while its neighbours Armenia and Azerbaijan map to the United Kingdom data centre. in context
The Japan and India data centres each serve exactly 1 Country of Operation, their own. in context
The article does not state whether a Webex Contact Center tenant's data centre assignment can be changed after set-up. inferred in context
A Webex Contact Center tenant whose Country of Operation is Monaco is provisioned in the United Kingdom data centre rather than the Germany data centre that serves France. in context
Every African country listed in the article maps to the United Kingdom data centre; no African data centre exists for Webex Contact Center. in context
None of the 7 data locality sources read in this tranche carries an unfilled authoring placeholder or other template artefact. inferred in context
Norway and Ukraine both map to the Germany data centre, so that table is an operational grouping and not a list of European Union member states. in context
The 8 published country lists together name 159 countries; Cisco does not publish that total anywhere in the article. inferred in context
Turkey maps to the United Kingdom data centre rather than the Germany data centre. in context
A Webex Contact Center tenant whose Country of Operation is the United Arab Emirates is provisioned in the Singapore data centre. in context
The United Kingdom data centre serves more Countries of Operation than any other, covering most of Africa the Middle East the Caucasus Central Asia and the Western Balkans as well as the United Kingdom itself. in context
The United Kingdom data centre serves 68 countries of operation, more than twice as many as the next-largest Webex Contact Center data centre. in context
Cisco's current data locality article names an India data centre for Webex Contact Center that the March 2026 transition guide's region list omits. disputed in context
In Asia-Pacific the Singapore data center serves Southeast Asia and parts of South Asia, Australia serves Oceania, and the Japan and India data centers each serve only their own country. in context
The Canada data center serves Canada and Saint Pierre and Miquelon. in context
The tenant's regional data center hosts tenant configuration, call data records, call recordings, reporting data and digital channels data. in context
Webex Contact Center lists eight regional data centers: United States, Canada, United Kingdom, Germany, Singapore, Australia, Japan and India. in context
The Germany data center serves continental European countries. in context
Webex Contact Center creates the tenant in the data center closest to the Country of Operation picked in the setup wizard, using Cisco's country-to-data-center mapping. in context
The United Kingdom data center serves the UK plus countries in Africa, the Middle East, Central Asia and Eastern Europe. in context
The United States data center serves North and South American countries other than those mapped to Canada. in context

Cite this source record

APA

WarmTransfer. (2026, May 27). Data Locality in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n0p6xa1-wxcc-data-locality

BibTeX

@misc{warmtransfer-cisco-help-n0p6xa1-wxcc-data-locality,
  title  = {Data Locality in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n0p6xa1-wxcc-data-locality},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}