Data Locality in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/n0p6xa1/Data-Locality-in-Webex-Contact-Center

Published

2026-05-27

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• A Webex Contact Center tenant whose Country of Operation is Brazil is provisioned in the United States data centre; the article publishes no South American data centre. fact in context
• Kazakhstan Kyrgyzstan Tajikistan Turkmenistan and Uzbekistan all map to the United Kingdom data centre. fact in context
• Chat data location is not governed by the Contact Center data locality mapping; the article refers the reader to the Webex data residency article for it. fact in context
• Cisco states the tenant is created in the data centre closest to the selected country and does not define what closest means or publish any tie-break rule. fact in context
• The country lists published for the 8 data centres contain 28 countries for the United States, 2 for Canada, 68 for the United Kingdom, 29 for Germany, 23 for Singapore, 7 for Australia, 1 for Japan and 1 for India. fact in context
• The authoritative list of which countries can be selected as a Country of Operation is the Geographic Terms and Restrictions section of the Cisco Collaboration Flex Plan Contact Center Offer Description, not this article. fact in context
• A Webex Contact Center tenant's data centre is determined by the Country of Operation selected in the Contact Center tab of the Set-Up wizard. fact in context
• Webex Contact Center tenants are provisioned into 1 of exactly 8 data centres: United States, Canada, United Kingdom, Germany, Singapore, Australia, Japan and India. fact in context
• Cisco names 5 data classes held in a Webex Contact Center tenant's data centre: tenant configuration, call data records, call recordings, reporting and digital channels. fact in context
• Georgia maps to the Germany data centre while its neighbours Armenia and Azerbaijan map to the United Kingdom data centre. fact in context
• The Japan and India data centres each serve exactly 1 Country of Operation, their own. fact in context
• The article does not state whether a Webex Contact Center tenant's data centre assignment can be changed after set-up. inference in context
• A Webex Contact Center tenant whose Country of Operation is Monaco is provisioned in the United Kingdom data centre rather than the Germany data centre that serves France. fact in context
• Every African country listed in the article maps to the United Kingdom data centre; no African data centre exists for Webex Contact Center. fact in context
• None of the 7 data locality sources read in this tranche carries an unfilled authoring placeholder or other template artefact. inference in context
• Norway and Ukraine both map to the Germany data centre, so that table is an operational grouping and not a list of European Union member states. fact in context
• The 8 published country lists together name 159 countries; Cisco does not publish that total anywhere in the article. inference in context
• Turkey maps to the United Kingdom data centre rather than the Germany data centre. fact in context
• A Webex Contact Center tenant whose Country of Operation is the United Arab Emirates is provisioned in the Singapore data centre. fact in context
• The United Kingdom data centre serves more Countries of Operation than any other, covering most of Africa the Middle East the Caucasus Central Asia and the Western Balkans as well as the United Kingdom itself. fact in context
• The United Kingdom data centre serves 68 countries of operation, more than twice as many as the next-largest Webex Contact Center data centre. fact in context
• Cisco's current data locality article names an India data centre for Webex Contact Center that the March 2026 transition guide's region list omits. disputed in context

Cite this source record

APA

WarmTransfer. (2026, May 27). Data Locality in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n0p6xa1-wxcc-data-locality

BibTeX

@misc{warmtransfer-cisco-help-n0p6xa1-wxcc-data-locality,
  title  = {Data Locality in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n0p6xa1-wxcc-data-locality},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}