Cisco does not support creating a data source in the Unified Intelligence Center instance bundled with Unified CCX; a custom data source must be created on a standalone Unified Intelligence Center server.
Checked 2026-09-22
Do not create a data source in the Unified Intelligence Center that is bundled with Unified CCX. This scenario is not supported.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- report development
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1)
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) - Create Custom Reports — Cisco Systems · tier 2 current vendor documentation · Create Custom Reports > data source caution
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-no-bundled-datasource. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-no-bundled-datasource
BibTeX
@misc{warmtransfer-claim-uccx-reporting-to-analyzer-no-bundled-datasource,
title = {UCCX historical reporting after a move to Webex Contact Center: source note uccx-reporting-to-analyzer-no-bundled-datasource},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-reporting-to-analyzer-no-bundled-datasource},
note = {Source note uccx-reporting-to-analyzer-no-bundled-datasource, checked 2026-09-22}
}