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Troubleshooting Webex Contact Center chat and email routing

Verified 2026-10-02 · 58 sources · tier 2

In the Webex Contact Center digital channel setup guide, SMS, Livechat, Facebook Messenger and WhatsApp assets are created in Webex Connect and registered in Webex Contact Center, the Email asset is created in Control Hub, and agents are enabled for digital work through multimedia profiles, sites and teams 1 37. Webex Connect flows create tasks through the WxCC Create Task node, which calls the Webex Contact Center Task API, and the Task Routed flow adds the agent as a participant in the conversation 16 54.

How it works

Since the 3 September 2026 update, administrators can create, configure and manage Chat (mobile and web app) assets directly in Control Hub 6. Since the 17 September 2026 update, administrators can also create, configure and manage WhatsApp and Facebook Messenger assets directly in Control Hub 7.

A digital-channel entry point is created with Channel Type set to Social Channel, the Social Channel Type set to the desired digital channel, and the channel asset selected in the Asset Name list 31. The setup guide orders agent enablement as follows: create multimedia profiles for chat, email and social; create a site tagged with the multimedia profile; create a team on that site; then create agents associated with the team, site and multimedia profile 37.

The WxCC Create Task node is used when an end customer starts a new conversation or an existing conversation is reopened 16. The Task Routed, Task Modified and Close Task flows are configured only once per Webex Contact Center organization, and they are triggered by Webex Contact Center events rather than customer messages 33. The Task Routed flow adds the agent as a participant when Webex Connect receives the Task Routed event, and Task Modified adds or removes agents for transfer and conference 54.

See also Webex Connect digital channel flow orchestration.

Diagnosing chats or emails that are not offered

We infer that an agent should not be offered contacts of a channel when the agent's effective multimedia profile is Default_Telephony_Profile, or is any profile with 0 capacity for chat, email or social, so the effective profile is a first check when chats or emails are not offered 55. The Default_Telephony_Profile sets voice to 1 and chat, email and social to 0, while the Default_Multimedia_Profile sets voice to 1 and chat, email and social to 5 18. A multimedia profile assigned to an agent overrides the team's profile, and the team's profile overrides the site's profile 36.

A Blended multimedia profile allows voice 0 to 1 and chat, email and social 0 to 5 each 3. An Exclusive multimedia profile lets an agent handle 1 contact at a time, with a fixed priority of voice, then chat, then email, then social 32. Agents see the Queued tab for manual assignment of digital contacts only when the chat, email and social values in the multimedia profile are all non-zero 45.

Since the 3 September 2026 update, administrators can enable Auto accept interactions in a desktop profile so that assigned agents do not manually accept ACD-offered digital interactions 2. RONA timeouts are set in Control Hub under Services > Contact Center > Tenant settings > Desktop > RONA timeouts 48.

See also Webex Contact Center RONA and agent state handling.

Diagnosing Webex Connect flow failures

The WxCC Create Task node exposes outcomes including created, Task failed, onauthorizationfail, onInvalidData, onError and onTimeout 15. The WxCC Queue Task node exposes outcomes including Queued, taskFailed, onAuthorizationFail, onInvalidData, onError and onTimeout, and it outputs taskId and agentId 44. Dynamic queue selection by Queue ID in the WxCC Queue Task node requires node version 1.5 or later 43.

The user who authorizes the Webex CC task nodes in Webex Connect must have a Contact Center license and a Full Admin or Contact Center Admin role in Control Hub, and a dedicated account is recommended over a personal one 42. If the authorizing credentials change in the integrating system, Webex Connect loses access to the integration and the node authorization must be redone 41.

Webex Connect Flow Debug shows flow runs for the latest 30 days, and logs typically appear about 2 minutes after a flow executes 17. Descriptive Logs must be enabled in flow settings to capture node execution details, and Webex Connect warns that enabling them in production can affect tenant performance 19. Flows created after Webex Connect v6.3.0 have a limit of 1000 node executions per flow run, and they fail with Node execution limit reached when that limit is exceeded 40.

We infer that if the Task Routed flow is not live, Webex Contact Center can reserve an agent who is likely never added to the Webex Connect conversation, which makes a missing or unpublished global flow a candidate cause for chats that reach an agent without content 39.

See also Webex Connect Flow Builder node reference.

Chat-specific checks

Before a chat asset is configured in Control Hub, it must be created in Webex Connect and registered with Webex Engage, and a Chat entry point must be created with the chat asset mapped to it 12. The web chat asset's Website settings include a Domain field in which the administrator enters the domain or subdomain that hosts the widget 8. WarmTransfer's reading of the sources is that when a chat widget does not load, a reasonable first check is to compare the hosting page's domain with the chat asset's Domain setting 9. The web chat installation script is pasted above the closing body tag in the page's HTML 13.

Web Chat and mobile-app messaging need separate assets 11. JWT must not be enabled on a Web Chat asset; it is enabled only on the mobile asset, where it is required for push and in-app messaging 11. A chat asset toggle, Suppress working hours and agent presence checks, makes the widget available 24/7 regardless of team schedules or agent availability 14. When creating a Live Chat app asset in Webex Connect for Webex Contact Center, Use Secured Port is mandatory and Enable payload encryption must not be checked 34.

Email-specific checks

An Email asset requires an auto-forwarding rule from the mailbox in the EMAIL ID field to the address in the FORWARDING ADDRESS field, and Webex Connect does not receive inbound emails until this rule exists 24. After an Email asset is created in Webex Contact Center, its assigned service and channel cannot be changed 21. An Email asset registered with Webex Contact Center should not be deleted, because a deleted asset cannot be restored 29.

Gmail may not return a refresh token during email asset OAuth, in which case the asset owner must regenerate tokens after ticking the option to explicitly review before providing consent 26. Email via SMTP in Webex Connect has a 25 MB size limit on inbound email attachments 22. Inbound emails carrying .msg attachments sent from Microsoft Outlook may arrive without those attachments because of a Microsoft Outlook limitation 28. Webex Connect does not support email delivery tracking and does not receive delivery failure notification emails 30.

Webex Contact Center runs a malware check on all inbound and outbound attachments on all digital channels, and it drops any infected attachment in both directions 35.

See also Webex Contact Center digital channel attachment handling.

SMS and WhatsApp checks

The WxCC SMS channel requires a long code or short code 50. The Partner Success Manager provisions these codes for Gold or partner tenants, and the Customer Success Manager provisions them for customer tenants 50. An SMS number is registered from Webex Connect Assets > Numbers > Manage > Register to Webex Engage, against the Webex Connect service that will hold the SMS flows 51. Entry point mapping must also be done in Webex Contact Center 51. An SMS number's service mapping cannot be changed after the number is registered to Webex Engage 52. The SMS inbound flow template requires Incoming message to be selected as the flow trigger on the Start node 53.

When configuring services for WhatsApp in Webex Contact Center, the system allows only a 1-to-1 mapping between a service and an asset 56.

See also Setting up WhatsApp as a Webex Contact Center channel.

Queue and timeout limits

Setting Value
Chat maximum time in queue and service level threshold 86400 seconds (24 hours) 10
Email maximum time in queue and service level threshold 1209600 seconds (14 days) 27
Digital media type maximum time in queue and service level threshold 604800 seconds (7 days) 20
Chat RONA timeout Default 30 seconds, range 1 to 6000 seconds 46
Email RONA timeout Default 300 seconds, range 1 to 6000 seconds 47

WarmTransfer's reading of the sources is that the Webex Contact Center system limits page, as read on 2026-10-02, publishes no per-queue limit on queued chat or email tasks and no per-agent digital task maximum beyond multimedia profile settings 38.

See also Webex Contact Center system limits reference.

UCCE and PCCE integrations with Webex Connect

In UCCE/PCCE 12.6(2) integrated with Webex Connect, the chat error 'The specified Domain is not valid' is fixed by entering the reverse proxy entry point in the Domain field of the CCE Create Task node 5. In UCCE 12.6(2) with Webex Connect, error 9015 'No participant(s) added to this conversation' is resolved by verifying that the agnostic flows fire in the order Created, Queued, Routed and are made live 4.

Applicability

Applies to: Cisco Webex Contact Center, Cisco Webex Connect, and Cisco Unified Contact Center Enterprise. Deployments: on-premises and multi-tenant. Sources checked 2026-10-02. Control Hub configuration of Chat (mobile and web app) assets applies from the 3 September 2026 update 6. Auto accept interactions for digital channels also applies from the 3 September 2026 update 2. Control Hub configuration of WhatsApp and Facebook Messenger assets applies from the 17 September 2026 update 7. Dynamic queue selection applies to WxCC Queue Task node version 1.5 or later 43. The 1000 node-execution limit applies to flows created after Webex Connect v6.3.0 40. The CCE error resolutions apply to UCCE/PCCE 12.6(2) integrated with Webex Connect 5 4.

What remains uncertain

US 10DLC and toll-free verification requirements for WxCC SMS inbound delivery are not covered by the sources below. WarmTransfer's reading of the sources is that the system limits page publishes no per-queue limit on queued chat or email tasks 38. The MEDIA_TYPE_QUEUE_LIMIT_EXCEEDED error and any digital queue depth limit behind it are not covered by the sources below. Limits and forwarding needs specific to custom SMTP email assets created in Control Hub are not covered by the sources below. Chat widget browser console errors and Content Security Policy requirements are not covered by the sources below. We infer that chats can reach an agent without content when the Task Routed flow is not live 39. Vendor-documented symptoms in WxCC when the Task Routed, Task Modified or Close Task flows are not live are not covered by the sources below. How to resolve the WhatsApp templates limitation versus Quick Replies registered templates is not covered by the sources below. How auto-accept of digital interactions interacts with RONA and agent capacity is not covered by the sources below. Agent state after a chat, email or social RONA on the current Agent Desktop is not covered by the sources below.

See also

Referenced by

Sources

  1. 1
    In the Webex Contact Center digital channel setup guide, SMS, Livechat, Facebook Messenger and WhatsApp assets are created in Webex Connect and registered in Webex Contact Center, while the Email asset is created in Control Hub.
    Set up digital channels in Webex Contact Center · Create channel assets section · Checked 2026-10-02
  2. 2
    Since the 3 September 2026 update, administrators can enable Auto accept interactions in a desktop profile so assigned agents do not manually accept ACD-offered digital interactions.
    What's new for administrators in Webex Contact Center · September 03 2026 entry: Auto-accept digital interactions · Checked 2026-10-02
  3. 3
    A Blended multimedia profile allows voice 0 to 1 and chat, email and social 0 to 5 each.
    Manage multimedia profiles · Blended profile type · Checked 2026-10-02
  4. 4
    In UCCE 12.6(2) with Webex Connect, error 9015 'No participant(s) added to this conversation' is resolved by verifying the agnostic flows fire in order Created, Queued, Routed and are made live.
    Troubleshoot Common Issues Seen in a CCE Environment when Integrating with Webex Connect · Scenario: Chat load failure - no participants · Checked 2026-10-02
  5. 5
    In UCCE/PCCE 12.6(2) integrated with Webex Connect, the chat error 'The specified Domain is not valid' is fixed by entering the reverse proxy entry point in the Domain field of the CCE Create Task node.
    Troubleshoot Common Issues Seen in a CCE Environment when Integrating with Webex Connect · Scenario: CCE Create Task node domain error · Checked 2026-10-02
  6. 6
    Since the 3 September 2026 update, administrators can create, configure and manage Chat (mobile and web app) assets directly in Control Hub.
    What's new for administrators in Webex Contact Center · September 03 2026 entry: Chat (Mobile and Web App) Asset Configuration in Control Hub · Checked 2026-10-02
  7. 7
    Since the 17 September 2026 update, administrators can create, configure and manage WhatsApp and Facebook Messenger assets directly in Control Hub.
    What's new for administrators in Webex Contact Center · September 17 2026 entries: WhatsApp and Facebook Messenger Asset Configuration in Control Hub · Checked 2026-10-02
  8. 8
    The web chat asset's Website settings include a Domain field in which the administrator enters the domain or subdomain that hosts the widget.
    Manage Web Chat Assets · Configure Website settings · Checked 2026-10-02
  9. 9
    When a chat widget does not load, comparing the hosting page's domain with the chat asset's Domain setting is a reasonable first check.inferred
    Manage Web Chat Assets · Configure Website settings · Checked 2026-10-02
  10. 10
    Webex Contact Center limits chat maximum time in queue and chat service level threshold to 86400 seconds (24 hours).
    System limits in Webex Contact Center · Table 1 system limits: Chat maximum time in queue · Checked 2026-10-02
  11. 11
    Web Chat and mobile-app messaging need separate assets; JWT must not be enabled on a Web Chat asset and is enabled only on the mobile asset, where it is required for push and in-app messaging.
    Manage Web Chat Assets · Before you begin · Checked 2026-10-02
  12. 12
    Before a chat asset is configured in Control Hub, it must be created in Webex Connect and registered with Webex Engage, and a Chat entry point must be created with the chat asset mapped to it.
    Manage Web Chat Assets · Before you begin · Checked 2026-10-02
  13. 13
    The web chat installation script is pasted above the closing body tag in the page's HTML.
    Manage Web Chat Assets · Configure Installation settings · Checked 2026-10-02
  14. 14
    A chat asset toggle, Suppress working hours and agent presence checks, makes the widget available 24/7 regardless of team schedules or agent availability.
    Manage Web Chat Assets · Configure Notification settings · Checked 2026-10-02
  15. 15
    The WxCC Create Task node exposes outcomes including created, Task failed, onauthorizationfail, onInvalidData, onError and onTimeout.
    Create Task · Node outcomes · Checked 2026-10-02
  16. 16
    The WxCC Create Task node calls the Webex Contact Center Task API to create a task and is used when an end customer starts a new conversation or an existing conversation is reopened.
    Create Task · Create Task - WXCC introduction · Checked 2026-10-02
  17. 17
    Webex Connect Flow Debug shows flow runs for the latest 30 days, and logs typically appear about two minutes after a flow executes.
    Flow Debug · Flow Debug overview · Checked 2026-10-02
  18. 18
    The Default_Telephony_Profile sets voice to 1 and chat, email and social to 0, while the Default_Multimedia_Profile sets voice to 1 and chat, email and social to 5.
    Manage multimedia profiles · Default profiles · Checked 2026-10-02
  19. 19
    Descriptive Logs must be enabled in flow settings to capture node execution details, and Webex Connect warns that enabling them in production can impact tenant performance.
    Flow Debug · Descriptive Logs setting · Checked 2026-10-02
  20. 20
    Webex Contact Center limits the Digital media type's maximum time in queue and service level threshold to 604800 seconds (7 days).
    System limits in Webex Contact Center · Table 1 system limits: Digital maximum time in queue · Checked 2026-10-02
  21. 21
    After an Email asset is created in Webex Contact Center, its assigned service and channel cannot be changed.
    Set up digital channels in Webex Contact Center · Prerequisites for Email channel · Checked 2026-10-02
  22. 22
    Email via SMTP in Webex Connect has a 25 MB size limit on inbound email attachments.
    Email Asset Creation - WXCC · Inbound email limitations notes · Checked 2026-10-02
  23. 23
    The 3 September 2026 update lets administrators create, configure and manage Custom SMTP server based Email assets directly in Control Hub.disputed
    What's new for administrators in Webex Contact Center · September 03 2026 entry: Email Asset Configuration in Control Hub · Checked 2026-10-02
  24. 24
    An Email asset requires an auto-forwarding rule from the mailbox in the EMAIL ID field to the address in the FORWARDING ADDRESS field; Webex Connect does not receive inbound emails until this rule exists.
    Email Asset Creation - WXCC · Email asset configuration: forwarding address note · Checked 2026-10-02
  25. 25
    The Webex Connect Email - WXCC page states that only Gmail and Microsoft 365 are supported email providers for Webex Contact Center, with username and password or OAuth 2.0 authentication.disputed
    Email Asset Creation - WXCC · Supported email providers and authentication section · Checked 2026-10-02
  26. 26
    Gmail may not return a refresh token during email asset OAuth, in which case the asset owner must regenerate tokens after ticking the option to explicitly review before providing consent.
    Email Asset Creation - WXCC · OAuth 2.0 authentication notes · Checked 2026-10-02
  27. 27
    Webex Contact Center limits email maximum time in queue and email service level threshold to 1209600 seconds (14 days).
    System limits in Webex Contact Center · Table 1 system limits: Email maximum time in queue · Checked 2026-10-02
  28. 28
    Inbound emails carrying .msg attachments sent from Microsoft Outlook may arrive without the attachments because of a Microsoft Outlook limitation.
    Email Asset Creation - WXCC · Inbound email limitations notes · Checked 2026-10-02
  29. 29
    An Email asset registered with Webex Contact Center should not be deleted because a deleted asset cannot be restored, and its service mapping cannot be changed after registration.
    Email Asset Creation - WXCC · Registering the email asset section · Checked 2026-10-02
  30. 30
    Webex Connect does not support email delivery tracking and does not receive delivery failure notification emails.
    Email Asset Creation - WXCC · Inbound email limitations notes · Checked 2026-10-02
  31. 31
    A digital-channel entry point is created with Channel Type set to Social Channel, the Social Channel Type set to the desired digital channel, and the channel asset selected in the Asset Name list.
    Set up digital channels in Webex Contact Center · Create entry points and queues section · Checked 2026-10-02
  32. 32
    An Exclusive multimedia profile lets an agent handle one contact at a time, with a fixed priority of voice, then chat, then email, then social.
    Manage multimedia profiles · Exclusive profile type · Checked 2026-10-02
  33. 33
    The Task Routed, Task Modified and Close Task flows are configured only once per Webex Contact Center organization and are triggered by Webex Contact Center events rather than customer messages.
    Flow Configuration using Sample Templates · Task Routed, Task Modified and Close Task template sections · Checked 2026-10-02
  34. 34
    When creating a Live Chat app asset in Webex Connect for Webex Contact Center, Use Secured Port is mandatory and Enable payload encryption must not be checked.
    Live Chat - WXCC · Configuring Live Chat channel asset on Webex Connect · Checked 2026-10-02
  35. 35
    Webex Contact Center runs a malware check on all inbound and outbound attachments on all digital channels and drops any infected attachment in both directions.
    Set up digital channels in Webex Contact Center · Malware scanning note · Checked 2026-10-02
  36. 36
    A multimedia profile assigned to an agent overrides the team's profile, and the team's profile overrides the site's profile.
    Manage multimedia profiles · Assignment and precedence · Checked 2026-10-02
  37. 37
    The digital setup guide orders agent enablement as: create multimedia profiles for chat, email and social; create a site tagged with the multimedia profile; create a team on that site; then create agents associated to the team, site and multimedia profile.
    Set up digital channels in Webex Contact Center · Multimedia profile and user setup steps · Checked 2026-10-02
  38. 38
    The Webex Contact Center system limits page, as read on 2026-10-02, publishes no per-queue limit on queued chat or email tasks and no per-agent digital task maximum beyond multimedia profile settings.inferred
    System limits in Webex Contact Center · Whole page reviewed for digital limits · Checked 2026-10-02
  39. 39
    If the Task Routed flow is not live, an agent can be reserved by Webex Contact Center but is likely never added to the Webex Connect conversation, so a missing or unpublished global flow is a candidate cause for chats that reach an agent without content.inferred
    Flow Configuration using Sample Templates · Task Routed template description · Checked 2026-10-02
  40. 40
    Flows created after Webex Connect v6.3.0 have a limit of 1000 node executions per flow run and fail with Node execution limit reached when it is exceeded.
    Flow Debug · FAQs · Checked 2026-10-02
  41. 41
    If the authorizing credentials change in the integrating system, Webex Connect loses access to the integration and the node authorization must be redone.
    Webex CC Task Integration Nodes and Node Authorizations · Node Authorization section · Checked 2026-10-02
  42. 42
    The user who authorizes the Webex CC task nodes in Webex Connect must have a Contact Center license and a Full Admin or Contact Center Admin role in Control Hub; a dedicated account is recommended over a personal one.
    Webex CC Task Integration Nodes and Node Authorizations · Node Authorization for Cisco Webex Contact Center Task nodes · Checked 2026-10-02
  43. 43
    Dynamic queue selection by Queue ID in the WxCC Queue Task node requires node version 1.5 or later.
    Queue Task - WXCC · Queue details: Dynamic Queue note · Checked 2026-10-02
  44. 44
    The WxCC Queue Task node exposes outcomes including Queued, taskFailed, onAuthorizationFail, onInvalidData, onError and onTimeout, and outputs taskId and agentId.
    Queue Task - WXCC · Node outcomes and output variables · Checked 2026-10-02
  45. 45
    For agents to see the Queued tab for manual assignment of digital contacts, the chat, email and social values in the multimedia profile must all be non-zero.
    Manage multimedia profiles · Manual Assignment settings · Checked 2026-10-02
  46. 46
    The Webex Contact Center chat RONA timeout defaults to 30 seconds with a configurable range of 1 to 6000 seconds.
    Manage RONA timeouts · RONA timeouts table: Chat row · Checked 2026-10-02
  47. 47
    The Webex Contact Center email RONA timeout defaults to 300 seconds with a configurable range of 1 to 6000 seconds.
    Manage RONA timeouts · RONA timeouts table: Email row · Checked 2026-10-02
  48. 48
    RONA timeouts are set in Control Hub under Services > Contact Center > Tenant settings > Desktop > RONA timeouts.
    Manage RONA timeouts · Procedure steps · Checked 2026-10-02
  49. 49
    Webex Contact Center retries routing a contact up to 20 attempts and ends the contact with ROUTING_LIMIT_EXCEEDED when that limit is exhausted.
    Understand Routing and Queueing in Webex Contact Center · Park timeout and routing limits discussion · Checked 2026-10-02
  50. 50
    The WxCC SMS channel requires a long code or short code, provisioned through the Partner Success Manager for Gold or partner tenants or the Customer Success Manager for customer tenants.
    SMS Asset Creation - WXCC · SMS - WXCC introduction and number provisioning · Checked 2026-10-02
  51. 51
    An SMS number is registered from Webex Connect Assets > Numbers > Manage > Register to Webex Engage against the Webex Connect service that will hold the SMS flows, and entry point mapping must also be done in Webex Contact Center.
    SMS Asset Creation - WXCC · Registering the number with Cisco Webex Contact Center · Checked 2026-10-02
  52. 52
    An SMS number's service mapping cannot be changed after it is registered to Webex Engage.
    SMS Asset Creation - WXCC · Registering the number: note · Checked 2026-10-02
  53. 53
    The SMS inbound flow template requires Incoming message to be selected as the flow trigger on the Start node.
    Flow Configuration using Sample Templates · SMS Inbound Message template configuration · Checked 2026-10-02
  54. 54
    The Task Routed flow adds the agent as a participant in the conversation when Webex Connect receives the Task Routed event, and Task Modified adds or removes agents for transfer and conference.
    Flow Configuration using Sample Templates · Task Routed and Task Modified template descriptions · Checked 2026-10-02
  55. 55
    An agent whose effective multimedia profile is Default_Telephony_Profile, or any profile with zero chat, email or social capacity, should not be offered contacts of that channel, making the effective profile a first check when chats or emails are not offered.inferred
    Manage multimedia profiles · Default profiles; Assignment and precedence · Checked 2026-10-02
  56. 56
    When configuring services for WhatsApp in Webex Contact Center, the system allows only a one-to-one mapping between a service and an asset.
    Set up digital channels in Webex Contact Center · WhatsApp limitations list · Checked 2026-10-02
  57. 57
    The administrator What's new page (April 30 2026) states administrators can create WhatsApp templates and submit them for Meta's approval within Quick Replies.disputed
    What's new for administrators in Webex Contact Center · April 30 2026 entry: WhatsApp Registered Templates · Checked 2026-10-02
  58. 58
    The digital channel setup guide lists WhatsApp templates as not supported in Webex Contact Center.disputed
    Set up digital channels in Webex Contact Center · WhatsApp limitations list · Checked 2026-10-02

Documents

tier 2 current vendor documentation

Create Task

Webex Connect (Cisco) · accessed 2026-09-30

tier 2 current vendor documentation

Email Asset Creation - WXCC

Webex Connect (Cisco) · accessed 2026-09-30

tier 2 current vendor documentation

Flow Configuration using Sample Templates

Cisco Systems, Inc. (Webex Connect documentation) · accessed 2026-09-04

tier 2 current vendor documentation

Flow Debug

Cisco Webex Connect · accessed 2026-10-02

tier 2 current vendor documentation

Live Chat - WXCC

Webex Connect (Cisco) · accessed 2026-09-30

tier 2 current vendor documentation

Manage multimedia profiles

Cisco Systems, Inc. (Webex Help Center) · 2025-12-18 · accessed 2026-09-04

tier 2 current vendor documentation

Manage RONA timeouts

Cisco Systems, Inc. (Webex Help Center) · 2024-09-08 · accessed 2026-09-04

tier 2 current vendor documentation

Manage Web Chat Assets

Cisco Webex Help Center · 2026-09-22 · accessed 2026-10-02

tier 2 current vendor documentation

Queue Task - WXCC

Cisco (Webex Connect documentation) · accessed 2026-09-24

tier 2 current vendor documentation

Set up digital channels in Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-08-19 · accessed 2026-09-04

tier 2 current vendor documentation

SMS Asset Creation - WXCC

Webex Connect (Cisco) · accessed 2026-09-30

tier 2 current vendor documentation

System limits in Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-08-18 · accessed 2026-09-05

tier 2 current vendor documentation

Troubleshoot Common Issues Seen in a CCE Environment when Integrating with Webex Connect

Cisco Systems · 2025-04-17 · accessed 2026-10-02

tier 2 current vendor documentation

Understand Routing and Queueing in Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-07-07 · accessed 2026-09-04

tier 2 current vendor documentation

Webex CC Task Integration Nodes and Node Authorizations

Cisco (Webex Connect documentation) · accessed 2026-09-24

tier 2 current vendor documentation

What's new for administrators in Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-09-03 · accessed 2026-09-05

Cite this page

APA

WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-digital-channel-troubleshooting

BibTeX

@misc{warmtransfer-wxcc-digital-channel-troubleshooting,
  title  = {Troubleshooting Webex Contact Center chat and email routing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-digital-channel-troubleshooting},
  note   = {Verified 2026-10-02}
}