An SMS number's service mapping cannot be changed after it is registered to Webex Engage.
Checked 2026-10-02
the service mapping cannot be changed once done
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- sms-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated page; read 2026-10-02
- Checked
- 2026-10-02
Sources
- SMS Asset Creation - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Registering the number: note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-sms-svc-fixed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-sms-svc-fixed
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-sms-svc-fixed,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-sms-svc-fixed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-sms-svc-fixed},
note = {Source note wxcc-digital-channel-troubleshooting-sms-svc-fixed, checked 2026-10-02}
}