Webex Contact Center limits chat maximum time in queue and chat service level threshold to 86400 seconds (24 hours).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- system-limits
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- System limits in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Table 1 system limits: Chat maximum time in queue
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-chat-max-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-chat-max-queue
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-chat-max-queue,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-chat-max-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-chat-max-queue},
note = {Source note wxcc-digital-channel-troubleshooting-chat-max-queue, checked 2026-10-02}
}