An SMS number is registered from Webex Connect Assets > Numbers > Manage > Register to Webex Engage against the Webex Connect service that will hold the SMS flows, and entry point mapping must also be done in Webex Contact Center.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- sms-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated page; read 2026-10-02
- Checked
- 2026-10-02
Sources
- SMS Asset Creation - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Registering the number with Cisco Webex Contact Center
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-sms-register. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-sms-register
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-sms-register,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-sms-register},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-sms-register},
note = {Source note wxcc-digital-channel-troubleshooting-sms-register, checked 2026-10-02}
}