Since the 3 September 2026 update, administrators can enable Auto accept interactions in a desktop profile so assigned agents do not manually accept ACD-offered digital interactions.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-09-03
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · September 03 2026 entry: Auto-accept digital interactions
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-auto-accept-dig. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-auto-accept-dig
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-auto-accept-dig,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-auto-accept-dig},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-auto-accept-dig},
note = {Source note wxcc-digital-channel-troubleshooting-auto-accept-dig, checked 2026-10-02}
}