For agents to see the Queued tab for manual assignment of digital contacts, the chat, email and social values in the multimedia profile must all be non-zero.
Checked 2026-10-02
Make sure all the field values of chat, email, and social channels must be non-zero to make the Queued tab visible for agents.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manual Assignment settings
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-queued-tab-nonzero. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-queued-tab-nonzero
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-queued-tab-nonzero,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-queued-tab-nonzero},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-queued-tab-nonzero},
note = {Source note wxcc-digital-channel-troubleshooting-queued-tab-nonzero, checked 2026-10-02}
}