An Exclusive multimedia profile lets an agent handle one contact at a time, with a fixed priority of voice, then chat, then email, then social.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Exclusive profile type
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-exclusive-one. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-exclusive-one
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-exclusive-one,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-exclusive-one},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-exclusive-one},
note = {Source note wxcc-digital-channel-troubleshooting-exclusive-one, checked 2026-10-02}
}