If the Task Routed flow is not live, an agent can be reserved by Webex Contact Center but is likely never added to the Webex Connect conversation, so a missing or unpublished global flow is a candidate cause for chats that reach an agent without content.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- connect-flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated page; read 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Task Routed template description
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-no-routed-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-no-routed-flow
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-no-routed-flow,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-no-routed-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-no-routed-flow},
note = {Source note wxcc-digital-channel-troubleshooting-no-routed-flow, checked 2026-10-02}
}