An Email asset requires an auto-forwarding rule from the mailbox in the EMAIL ID field to the address in the FORWARDING ADDRESS field; Webex Connect does not receive inbound emails until this rule exists.
Checked 2026-10-02
Webex Connect won't receive the inbound emails unless this step is completed.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- email-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated page; read 2026-10-02
- Checked
- 2026-10-02
Sources
- Email Asset Creation - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Email asset configuration: forwarding address note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-email-fwd-rule. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-email-fwd-rule
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-email-fwd-rule,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-email-fwd-rule},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-email-fwd-rule},
note = {Source note wxcc-digital-channel-troubleshooting-email-fwd-rule, checked 2026-10-02}
}