Configuration · guide

Building a custom Analyzer report in Webex Contact Center

Webex Contact Center Analyzer

Verified 2026-09-30 · 55 sources · tier 2–3

For Contact-center administrators and supervisors who already have Analyzer access and read the stock reports but have not yet built a custom visualization..

In Analyzer, every visualization is built on one of 4 record types: Customer Session Record, Customer Activity Record, Agent Session Record or Agent Activity Record 20. Once built, a visualization can be shown on a dashboard, which displays a user's choice of visualizations, or scheduled to run periodically with an email list attached 11 39.

Before you start

Your user profile must grant the Analyzer module Edit, because the module can be set to No Access, View or Edit and only Edit gives full editing rights in Analyzer 3.
Decide what you are measuring: Customer Session and Customer Activity Records hold task (contact) data, while Agent Session and Agent Activity Records hold agent data 49.
Decide the time window: a real-time visualization covers 5, 15 or 30 minutes up to the current moment 32, while Analyzer reports can cover up to 13 months back from the current date 35.
Decide the report shape now, because Cisco advises deciding whether you need a value-based calculation or an aggregated view before building the report 13.
Note your entity scope: visualizations on Customer Session or Customer Activity Records are restricted by your user profile's Entry Points, Queues, Sites and Teams 34, and visualizations on Agent Activity Records are restricted by Queues, Sites and Teams, and those on Agent Session Records by Sites and Teams only 33.

What changes by situation

Pick your answers to see only your path. Nothing is sent anywhere until you make a plan.

Do you need to look back over a past period, or watch what is happening now?

What is the thing you are counting or timing?

Do you want a list of individual values, or totals grouped by something?

How will people consume the result?

Four questions. One permanent page you can send to your manager.

Step 1 Confirm your Analyzer permission and data scope

Do

Check the Analyzer setting in your user profile, which is No Access, View or Edit; only Edit gives full editing rights in Analyzer 3. Check the folder you plan to save into, because an Analyzer subfolder cannot have higher access than its parent folder, and lowering the Analyzer permission from Edit to View changes all subfolders to View 48. For contact-based reports, note your profile's Entry Points, Queues, Sites and Teams, which restrict visualizations on Customer Session and Customer Activity Records 34. For agent-based reports, note that Agent Activity Record visualizations are restricted by Queues, Sites and Teams, and Agent Session Record visualizations by Sites and Teams only 33.

Verify

Suggested check: confirm you can create content in your target folder. Suggested check: write down the queues, sites and teams your figures will be limited to.

Step 2 Check the stock reports first, and copy one if it is close

Do

Look through the stock report categories, which include Agent Reports, Auxiliary Reports, Business Metrics, Multimedia Reports and Transition Reports 46. Every user gets View access to stock reports, and that access cannot be changed 47. To change a stock report, use Save As to save a copy in your own folder 38.

Verify

Suggested check: the copy appears in your folder under its new name, and the original stock report is unchanged.

Step 3 Pick the record type that answers the question

A whole customer contact (Customer Session Record)

Do

Choose Customer Session Record, which represents the customer workflow, made up of a sequence of customer activities 9. Its contact-level fields include termination type, queue duration in milliseconds, whether the contact was handled by an agent, and the last queue name 10. Cisco's service-level percentage report is built on this record type 42.

Verify

Expect counts to reflect only your profile's Entry Points, Queues, Sites and Teams, which restrict visualizations on this record type 34. Suggested check: a simple count of session IDs for yesterday is close to the contact volume in a comparable stock report, allowing for your entity restrictions.

Rollback

Suggested rollback: before you save, change the record type or discard the draft.

One step in a customer contact (Customer Activity Record)

Do

Choose Customer Activity Record, where each record represents one atomic step in the customer workflow 8. Counts on this record are per step, while a Customer Session Record is made up of a sequence of such customer activities 8 9.

Verify

Suggested check: per-step counts for a period come out higher than the whole-contact count for the same period.

Rollback

Suggested rollback: before you save, change the record type or discard the draft.

An agent's login session (Agent Session Record)

Do

Choose Agent Session Record, which represents the agent workflow, made up of a sequence of agent activities 5. It carries login and logout times and the time in milliseconds the agent spent in Idle, Available and Wrap-up states 6. Visualizations on this record are restricted by Sites and Teams only 33.

Verify

Suggested check: the agents listed belong to the sites and teams your profile allows.

Rollback

Suggested rollback: before you save, change the record type or discard the draft.

One agent state change (Agent Activity Record)

Do

Choose Agent Activity Record, where each record represents one atomic step in the agent workflow 1. It carries per-activity state, duration, idle code, wrap-up code, an outdial flag and the reason for the agent state change 2.

Verify

Suggested check: idle-code names appear as values for the agents you expect.

Rollback

Suggested rollback: before you save, change the record type or discard the draft.

Step 4 Create the visualization and set its time window

Historical: a past period

Do

Set a duration inside the reporting window, because Analyzer reports can cover up to 13 months back from the current date 35. If you use a custom range from 12:00 AM to 12:00 AM the next day, the result can include next-day data, and Cisco's workaround is to filter on the report's date-time field 51.

Verify

Suggested check: the report's start and end match your question, and no rows fall after the intended end time.

Rollback

Suggested rollback: change the duration and run the report again.

Real-time: the last few minutes up to now

Do

Create a real-time visualization and set its duration to 5, 15 or 30 minutes; it shows activity from up to 30 minutes ago to the current moment 32.

Verify

Suggested check: values change as live contacts and agent states change.

Rollback

Suggested rollback: change the duration, or rebuild the report as historical if you need a longer window.

Step 5 Set interval, time zone and week handling

Historical: a past period

Do

Pick an interval that suits the duration, because Analyzer will not run a report with a long duration and a short interval 25. If you need the interval split, tick the Enable Split Interval check box in the Compute section, which is off by default 44. Choose whether to display the report in the browser time zone or the tenant time zone 52. For weekly buckets, set the start day of the week, which users can set for custom reports and which applies for every viewer of the report 45.

Verify

Suggested check: the report runs without a duration or interval error, and the interval buckets line up with your business day in the chosen time zone.

Rollback

If Analyzer refuses to run the report, reset Duration and Interval 25. Suggested rollback: untick Enable Split Interval.

Real-time: the last few minutes up to now

Do

Choose whether to display the report in the browser time zone or the tenant time zone 52. The window is already bounded by the 5, 15 or 30 minute duration you set when creating the visualization 32.

Verify

Suggested check: timestamps show in the time zone you expect.

Rollback

Suggested rollback: switch the time zone setting back.

Step 6 Commit to value-based or aggregate before adding variables

Value-based list, one record value per row

Do

Cisco advises deciding between a value-based calculation and an aggregated view before building the report 13. Select 'Value of' in the first profile variable formula, which makes a value-based report and disables Row and Column segments 54.

Verify

Suggested check: the Row and Column segment controls are unavailable, and each output row is one record's value.

Rollback

Delete that first profile variable through its single-click action, which holds functions including Show/Hide and Delete 30.

Aggregated by row or column segments

Do

Cisco advises deciding between a value-based calculation and an aggregated view before building the report 13. Add a Row or Column segment first, which makes an aggregate report and hides the 'Value of' option in profile variable formulas 4. Cisco's service-level percentage report, for example, uses Queue Name as the row segment 42.

Verify

Suggested check: the output has one row per segment value.

Rollback

Suggested rollback: remove the segment before you add measures, and confirm the value-based option is available again.

Step 7 Build measures from filtered profile variables and formulas

Do

Add one profile variable per base measure, and give a variable its own filter where the measure is conditional, as in Cisco's example of a Session ID count restricted to the normal and quick_disconnect termination types to count handled contacts 31. Since 17 November 2025, filters can also be applied directly inside a formula, and multiple filters are combined with AND 17. Write combined measures in Analyzer's text-based formula editor, which offers guidance and validation and which Cisco listed on 31 July 2025 19. A formula profile variable can combine other profile variables arithmetically, as in Cisco's service-level example that defines Offered as Handled plus Abandoned and SL% as In SL divided by Offered 18. Express duration thresholds in milliseconds, as Cisco's In SL variable does when it filters queue duration against the queue's service-level threshold 43.

Verify

Suggested check: each base variable matches a known figure for one queue or agent. Suggested check: the formula editor accepts each formula without a validation error. Suggested check: each ratio falls in a plausible range for the measure.

Rollback

Hide or delete a profile variable through its single-click action, which holds Show/Hide and Delete 30.

Step 8 Add report-level filters

Do

Choose between the two filter methods Analyzer offers: filtering by profile variables and filtering by data filter 53. Since 19 March 2026, data filters can combine conditions with AND and OR and nest them 12. Keep to 1000 filter values or fewer, because a report accepts at most 1000 and above that you must remove values before proceeding 16.

Verify

Suggested check: row counts drop as you expect, and no out-of-scope entity appears.

Rollback

Suggested rollback: remove the filter condition and run the report again.

Step 9 Choose the output format

Do

Use a grid (table) for detail, where the default row limit is 100,000 rows 37. Use a chart for trends, where the default row limit is 10,000 rows 36. For a single headline metric, use a KPI Card, an Analyzer chart type released 11 June 2026 for custom metric cards with color-coded thresholds 23. Put the headline measure first, because a KPI Card renders only the first visible profile variable as its metric 24. Add color-coded threshold conditions if needed, up to 10 per report, built from comparison operators 50.

Verify

Compare a chart's row count with the table view, because the default row limit for a chart report is 10,000 rows 36. Suggested check: the rendered output shows the intended metric.

Rollback

Suggested rollback: switch the output type back to a table.

Step 10 Save into your folder and check the numbers

Do

Save the visualization into a folder where you hold Edit access, remembering that only Edit gives full editing rights and a subfolder cannot have higher access than its parent folder 3 48. Run it and compare one row against a stock report measuring the same thing, which every user can view 47.

Verify

Allow for entity restrictions when comparing figures, because visualizations are restricted by the profile's entities for each record type 34 33. Allow for the display time zone, which can be the browser time zone or the tenant time zone 52. Suggested check: your figures match the stock report once filters, entity restrictions and time zone are accounted for.

Rollback

Suggested rollback: edit the visualization and save it again.

Step 11 Deliver the report

A shared link + Historical: a past period

Do

Click Share to copy a permalink URL for the report 28. A historical report permalink stays active for 8 hours, so send it close to when recipients will open it 29.

Verify

Tell recipients that the link stays active for 8 hours 29. Suggested check: the link opens for the recipient.

A scheduled email + Historical: a past period

Do

Schedule the visualization to run periodically and attach an email list for automatic distribution 39. Expect the scheduled job to run in the tenant time zone, because scheduled Analyzer jobs always do 41.

Verify

Suggested check: the first scheduled email arrives, and its time buckets match the tenant time zone.

A downloaded Excel or CSV file + Historical: a past period

Do

Click Export on the title bar and choose Microsoft Excel or CSV 15. Keep the visualization to 2000 columns or fewer, because a historical visualization with more than 2000 columns cannot be exported 14.

Verify

Suggested check: the file opens and its row count matches the on-screen report.

Rollback

Suggested rollback: delete the downloaded file locally.

A shared link + Real-time: the last few minutes up to now

Do

Click Share to copy a permalink URL for the report 28. A real-time report permalink stays available indefinitely 29.

Verify

Suggested check: the link opens for the recipient and shows live values.

A scheduled email + Real-time: the last few minutes up to now

Do

The Analyzer guide describes scheduling as producing historical reports for automatic email distribution 40. If a shared link meets the need, a real-time report permalink stays available indefinitely 29.

Verify

Suggested check: confirm in your own tenant whether a schedule can be created for this visualization before relying on one.

A downloaded Excel or CSV file + Real-time: the last few minutes up to now

Do

Real-time visualizations cannot be exported 26. To share the result instead, use a permalink, which for a real-time report stays available indefinitely 29.

Verify

Suggested check: the recipient can open the shared link.

Opened in Analyzer by people who have access

Do

Leave the report in a shared folder, knowing that each viewer sees only what their own profile's entity restrictions allow 34 33. A viewer's folder access follows their Analyzer permission, and lowering it from Edit to View changes all subfolders to View 48.

Verify

Suggested check: ask a colleague with view access to open the report.

Rollback

Suggested rollback: move the report to a folder they cannot see.

Step 12 Optionally place it on a dashboard

Do

Add the visualization to a dashboard, which displays a user's choice of visualizations 11. Analyzer's home page, reimagined on 20 August 2026, brings visualizations, dashboards and folders into one view 55.

Verify

Suggested check: the dashboard renders the visualization with the same figures as Step 10.

Rollback

Suggested rollback: remove the visualization from the dashboard.

Applicability

Applies to: Cisco Webex Contact Center and Cisco Webex Contact Center Analyzer. Deployments: multi-tenant. Sources checked 2026-09-30. Analyzer received a visual refresh on 25 June 2026 and a reimagined home page on 20 August 2026 55. Since 17 July 2025, users can set the start day of the week for custom reports 45. Cisco listed the text-based formula editor on 31 July 2025 19. Since 17 November 2025, filters can be applied directly inside a formula 17. Since 19 March 2026, data filters can combine conditions with AND and OR and nest them 12. Since 19 March 2026, a profile variable's functions sit behind a single-click action 30. KPI Cards were released 11 June 2026 23.

What remains uncertain

The exact labels and button names on the current visualization-building screens after the 25 June 2026 refresh are not covered by the sources below.
The list of historical duration options and which intervals each duration allows are not covered by the sources below.
The Analyzer guide describes scheduling only as producing historical reports 40.
Whether a real-time visualization can be scheduled at all is not covered by the sources below.
Which record types the Enable Split Interval option applies to is not covered by the sources below.
The display names Analyzer uses for contact-level fields such as termination type and queue duration are not covered by the sources below.
How to delete a saved visualization, remove a schedule or revoke a permalink is not covered by the sources below.

Sources

1
An Agent Activity Record represents one atomic step in the agent workflow.
DataDictionary/AAR.md · AAR.md, introductory definition · Checked 2026-09-30
2
The AAR carries per-activity state, duration, idle code, wrap-up code, an outdial flag and the reason for the agent state change.
DataDictionary/AAR.md · AAR.md, channelInfo.activities.nodes fields state, duration, idleCode.name, wrapupCode.name, isOutdial, reason · Checked 2026-09-30
3
A user profile grants the Analyzer module No Access, View or Edit, and only Edit gives full editing rights in Analyzer.
Manage access in Webex Contact Center · Analyzer permissions within the user profile access section · Checked 2026-09-30
4
Adding a Row or Column segment first makes an aggregate report and hides the 'Value of' option in profile variable formulas.
Webex Contact Center Analyzer User Guide · Profile variables section, Aggregate Report definition · Checked 2026-09-30
5
An Agent Session Record represents the agent workflow, made up of a sequence of agent activities.
DataDictionary/ASR.md · ASR.md, introductory definition · Checked 2026-09-30
6
The ASR carries login and logout times and the time in milliseconds the agent spent in Idle, Available and Wrap-up states.
DataDictionary/ASR.md · ASR.md, fields startTime, endTime, channelInfo.idleDuration, channelInfo.availableDuration, channelInfo.wrapupDuration · Checked 2026-09-30
7
Cisco's Analyzer lab builds a custom visualization by choosing a record type, adding profile variables such as a Sum of Connected Count, adding row segments such as Agent Name, and adding filters.
Lab 8: Reporting & Data · Section Create an Agent Historical Call Visualization · Checked 2026-09-30
8
A Customer Activity Record represents one atomic step in the customer workflow.
DataDictionary/CAR.md · CAR.md, introductory definition · Checked 2026-09-30
9
A Customer Session Record represents the customer workflow, made up of a sequence of customer activities.
DataDictionary/CSR.md · CSR.md, introductory definition · Checked 2026-09-30
10
The CSR carries contact-level fields including termination type, queue duration in milliseconds, whether the contact was handled by an agent, and the last queue name.
DataDictionary/CSR.md · CSR.md, fields terminationType, queueDuration, isContactHandled, lastQueue.name · Checked 2026-09-30
11
Dashboards display a user's choice of visualizations.
Webex Contact Center Analyzer User Guide · Introduction, sentence on dashboards and scheduling · Checked 2026-09-30
12
Since 19 March 2026, data filters can combine conditions with AND and OR and nest them.
What's new for supervisors in Webex Contact Center · March 19, 2026 entry, Simplified Data Filters · Checked 2026-09-30
13
Cisco advises deciding whether you need a value-based calculation or an aggregated view before building the report.
Webex Contact Center Analyzer User Guide · Profile variables section, guidance preceding the value-based and aggregate definitions · Checked 2026-09-30
14
A historical visualization with more than 2000 columns cannot be exported.
Webex Contact Center Analyzer User Guide · Limitations / guidelines section, export column limit · Checked 2026-09-30
15
A historical visualization can be exported from the title bar's Export button as a Microsoft Excel or CSV file.
Webex Contact Center Analyzer User Guide · Run a Visualization section, export sentence · Checked 2026-09-30
16
A report accepts at most 1000 filter values; above that you must remove values before proceeding.
Webex Contact Center Analyzer User Guide · Limitations / guidelines section, filter values limit · Checked 2026-09-30
17
Since 17 November 2025, filters can be applied directly inside a formula, and multiple filters are combined with AND.
What's new for supervisors in Webex Contact Center · November 17, 2025 entry, Enhanced Filter Flexibility · Checked 2026-09-30
18
A formula profile variable can combine other profile variables arithmetically; Cisco's service-level example defines Offered as Handled plus Abandoned and SL% as In SL divided by Offered.
Create Analyzer Service Level Percentage Report · Steps 7-8 and 11-12 · Checked 2026-09-30
19
Analyzer has a text-based formula editor for custom formulas that offers guidance and validation; Cisco listed it on 31 July 2025.
What's new for supervisors in Webex Contact Center · July 31, 2025 entry, Simplified Formula Builder · Checked 2026-09-30
20
Analyzer visualizations are built on one of four record types: Customer Session Record, Customer Activity Record, Agent Session Record or Agent Activity Record.
Webex Contact Center Analyzer User Guide · Access Control section, table of record types and applied entity restrictions · Checked 2026-09-30
21
Historical durations include Today, Yesterday, This Week, Last Week, This Month, Last Month, This Year and a Custom range.
Webex Contact Center Analyzer User Guide · Create a Visualization section, Duration options for historical visualizations · Checked 2026-09-30
22
The interval options offered depend on the selected duration; a single-day duration offers 15-minute, 30-minute, hourly and daily intervals, and longer durations offer only coarser ones.
Webex Contact Center Analyzer User Guide · Stock Reports section, supported intervals by duration · Checked 2026-09-30
23
KPI Cards, released 11 June 2026, are an Analyzer chart type for custom metric cards with color-coded thresholds.
What's new for supervisors in Webex Contact Center · June 11, 2026 entry, KPI Cards in Analyzer · Checked 2026-09-30
24
A KPI Card renders only the first visible profile variable as its metric.
Webex Contact Center Analyzer User Guide · KPI Card section · Checked 2026-09-30
25
Analyzer will not run a report with a long duration and a short interval; you must reset Duration and Interval.
Webex Contact Center Analyzer User Guide · Run a Visualization section, duration and interval restriction note · Checked 2026-09-30
26
Real-time and compound visualizations cannot be exported, and export is unavailable for a drill-down report with real-time data.
Webex Contact Center Analyzer User Guide · Run a Visualization section, export restriction · Checked 2026-09-30
27
Scheduling is not a delivery route to plan for a real-time visualization, because Cisco documents scheduling only for historical reports.inferred
Webex Contact Center Analyzer User Guide · Introduction, sentence on dashboards and scheduling · Checked 2026-09-30
28
The Share button copies a permalink URL for a report or dashboard that can be shared with agents.
Webex Contact Center Analyzer User Guide · Permalinks for Reports and Dashboards section · Checked 2026-09-30
29
A real-time report permalink stays available indefinitely, while a historical report permalink stays active for 8 hours.
Webex Contact Center Analyzer User Guide · Permalinks for Reports and Dashboards section · Checked 2026-09-30
30
Since 19 March 2026, a profile variable's functions, including Show/Hide and Delete, sit behind a single-click action.
What's new for supervisors in Webex Contact Center · March 19, 2026 entry, Consolidated Profile Variable Functions · Checked 2026-09-30
31
A profile variable can carry its own filter, such as a Session ID count restricted to the normal and quick_disconnect termination types to count handled contacts.
Create Analyzer Service Level Percentage Report · Steps 4-6 · Checked 2026-09-30
32
A real-time visualization's duration is 5, 15 or 30 minutes and shows activity from up to 30 minutes ago to the current moment.
Webex Contact Center Analyzer User Guide · Create a Visualization section, Duration field description for real-time · Checked 2026-09-30
33
Visualizations on Agent Activity Records are restricted by Queues, Sites and Teams, and those on Agent Session Records by Sites and Teams only.
Webex Contact Center Analyzer User Guide · Access Control section, record type and applied entity restrictions table · Checked 2026-09-30
34
Visualizations on Customer Session or Customer Activity Records are restricted by the user profile's Entry Points, Queues, Sites and Teams.
Webex Contact Center Analyzer User Guide · Access Control section, record type and applied entity restrictions table · Checked 2026-09-30
35
Analyzer reports can cover up to 13 months back from the current date.
Webex Contact Center Analyzer User Guide · Limitations / guidelines section, reporting window sentence · Checked 2026-09-30
36
The default row limit for a chart report is 10,000 rows.
Webex Contact Center Analyzer User Guide · Limitations / guidelines section, row limits · Checked 2026-09-30
37
The default row limit for a grid (table) report is 100,000 rows.
Webex Contact Center Analyzer User Guide · Limitations / guidelines section, row limits · Checked 2026-09-30
38
To edit a stock report, use Save As to save a copy in your own folder.
Webex Contact Center Analyzer User Guide · Stock Reports section, note on editing a report · Checked 2026-09-30
39
A visualization can be scheduled to run periodically, with an email list attached for automatic distribution.
Webex Contact Center Analyzer User Guide · Tasks to Perform on Visualization and Dashboard Pages, Schedule action · Checked 2026-09-30
40
The Analyzer guide describes scheduling as producing historical reports for automatic email distribution.
Webex Contact Center Analyzer User Guide · Introduction, sentence on dashboards and scheduling · Checked 2026-09-30
41
Scheduled Analyzer jobs always run in the tenant time zone.
Webex Contact Center Analyzer User Guide · Time zone settings section · Checked 2026-09-30
42
Cisco's service-level percentage report is built on the Customer Session Record, with Queue Name as the row segment and SL% shown as a percentage.
Create Analyzer Service Level Percentage Report · Steps 2, 13 and 14 · Checked 2026-09-30
43
In that example, the In SL variable filters queue duration against the queue's service-level threshold expressed in milliseconds.
Create Analyzer Service Level Percentage Report · Steps 9-10 · Checked 2026-09-30
44
An existing report can split its interval with the Enable Split Interval check box in the Compute section, which is off by default.
Webex Contact Center Analyzer User Guide · Split interval segment reporting section · Checked 2026-09-30
45
Since 17 July 2025, users can set the start day of the week for custom reports, and it applies for every viewer of the report.
What's new for supervisors in Webex Contact Center · July 17, 2025 entry, User-Defined Start Day of Week · Checked 2026-09-30
46
Analyzer stock reports are grouped into categories including Agent Reports, Auxiliary Reports, Business Metrics, Multimedia Reports and Transition Reports.
Webex Contact Center Analyzer Stock Reports · Report category headings · Checked 2026-09-30
47
Every user gets View access to stock reports, and that access cannot be changed.
Manage access in Webex Contact Center · Analyzer access, stock reports sentence · Checked 2026-09-30
48
An Analyzer subfolder cannot have higher access than its parent folder, and lowering the Analyzer permission from Edit to View changes all subfolders to View.
Manage access in Webex Contact Center · Analyzer folder-level access description · Checked 2026-09-30
49
CSRs and CARs hold task (contact) data, while ASRs and AARs hold agent data.
webex-contact-center-api-samples / reporting-samples / graphql-sample · README, record type description (taskDetails and agentSession queries) · Checked 2026-09-30
50
A report can have up to 10 color-coded threshold conditions built from comparison operators.
What's new for supervisors in Webex Contact Center · July 31, 2025 entry, Color-Coded Thresholds · Checked 2026-09-30
51
A custom range from 12:00 AM to 12:00 AM the next day can include next-day data; Cisco's workaround is to filter on the report's date-time field.
Webex Contact Center Analyzer User Guide · Timepicker known issue and workaround · Checked 2026-09-30
52
Analyzer users can choose to display reports in the browser time zone or the tenant time zone.
Webex Contact Center Analyzer User Guide · Time zone settings section · Checked 2026-09-30
53
Analyzer offers two filter methods: filtering by profile variables and filtering by data filter.
Webex Contact Center Analyzer User Guide · Define Filters section, subsections Filter using Profile Variables and Filter using Data Filter · Checked 2026-09-30
54
Selecting 'Value of' in the first profile variable formula makes a value-based report and disables Row and Column segments.
Webex Contact Center Analyzer User Guide · Profile variables section, Value Based Report definition · Checked 2026-09-30
55
Analyzer got a visual refresh on 25 June 2026 and a reimagined home page on 20 August 2026 that brings visualizations, dashboards and folders into one view.
What's new for supervisors in Webex Contact Center · June 25, 2026 and August 20, 2026 entries · Checked 2026-09-30

Documents

tier 2 current vendor documentation

Cite this page

APA

WarmTransfer. (2026, September 30). Building a custom Analyzer report in Webex Contact Center. WarmTransfer. https://warmtransfer.net/guides/wxcc-analyzer-custom-report-setup

BibTeX

@misc{warmtransfer-wxcc-analyzer-custom-report-setup,
  title  = {Building a custom Analyzer report in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/guides/wxcc-analyzer-custom-report-setup},
  note   = {Verified 2026-09-30}
}