Queue Task - WXCC

Publisher

Cisco (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/wxcc-queue-task

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Dynamic queue selection in the Queue Task node requires node version 1.5 or later. in context
• Queue Task node outcomes include a Queued success outcome and failure outcomes including taskFailed, onError, onInvalidData, onauthorizationfail and onTimeout, and outputs include taskId and agentId. in context
• The Queue Task node calls the Webex CC Queue Task API to queue the conversation's task in Webex Contact Center for agent allocation, using a queue selected statically or dynamically. in context
• For skill-based queues the Queue Task node takes one or more Skill, Skill Condition and Skill Value entries, supports skill relaxation with a default timeout of 60 seconds, and accepts a contact priority from 1 to 9. in context
• When a flow needs more than one Queue Task node, Cisco recommends putting each in a separate sub-flow reached from a branch and invoking the sub-flows with Call Workflow. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Queue Task - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-queue-task

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-queue-task,
  title  = {Queue Task - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-queue-task},
  note   = {Cisco (Webex Connect documentation), accessed 2026-09-24}
}