Manage RONA timeouts

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nbkcfp1/Manage-RONA-timeouts

Published

2024-09-08

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Administrators set RONA timeouts in Control Hub under Services > Contact Center > Tenant settings > Desktop, in the RONA timeouts section. in context
• The chat and social RONA timeouts each default to 30 seconds and accept 1 to 6000 seconds. in context
• The email RONA timeout defaults to 300 seconds and accepts 1 to 6000 seconds. in context
• Cisco documents expand RONA inconsistently (Redirection on No Answer, Route on no answer, Re-route On No Answer, Ring No Answer), so the variants should be treated as one concept, not separate features. inferred in context
• The telephony RONA timeout defaults to 18 seconds and accepts 1 to 120 seconds. in context
• Because RONA timeouts sit under Tenant settings and neither admin page describes a queue or team override, the timeouts appear to apply tenant-wide per channel rather than per queue. inferred in context
• RONA timeouts are set in Control Hub under Services > Contact Center > Tenant settings > Desktop, in the RONA timeouts section, and take effect only after Save is clicked. in context
• The telephony RONA timeout defaults to 18 seconds, is adjustable between 1 and 120 seconds, and is set by an administrator in Control Hub under Tenant settings > Desktop. in context
• Default RONA timeouts for digital channels are 30 seconds for chat, 300 seconds for email and 30 seconds for social. Each can be set from 1 to 6,000 seconds. in context
• Cisco's own pages expand RONA three different ways: 'Redirection on No Answer' (Manage RONA timeouts), 'Ring No Answer' (Understand agent states) and 'Route on No Answer' (Troubleshoot and Understand RONA Issues). disputed in context
• The telephony RONA timeout defaults to 18 seconds and can be set from 1 to 120 seconds. in context
• RONA timeouts are set at tenant level in Control Hub under Services > Contact Center > Tenant settings > Desktop, not on each queue. in context
• The Webex Contact Center chat RONA timeout defaults to 30 seconds with a configurable range of 1 to 6000 seconds. in context
• The Webex Contact Center email RONA timeout defaults to 300 seconds with a configurable range of 1 to 6000 seconds. in context
• RONA timeouts are set in Control Hub under Services > Contact Center > Tenant settings > Desktop > RONA timeouts. in context
• RONA timeouts are configured in Control Hub under Services, Contact Center, then Tenant settings, Desktop, in a RONA timeouts section where a value in seconds is entered per channel and saved. in context
• The chat and social RONA timeouts each default to 30 seconds, with a minimum of 1 second and a maximum of 6000 seconds. in context
• The email RONA timeout defaults to 300 seconds, with a minimum of 1 second and a maximum of 6000 seconds. disputed in context
• The telephony RONA timeout defaults to 18 seconds, with a minimum of 1 second and a maximum of 120 seconds. in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Manage RONA timeouts. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nbkcfp1-wxcc-manage-rona-timeouts

BibTeX

@misc{warmtransfer-cisco-help-nbkcfp1-wxcc-manage-rona-timeouts,
  title  = {Manage RONA timeouts},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nbkcfp1-wxcc-manage-rona-timeouts},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}