Manage RONA timeouts

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nbkcfp1/Manage-RONA-timeouts

Published

2024-09-08

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• RONA timeouts are configured in Control Hub under Services, Contact Center, then Tenant settings, Desktop, in a RONA timeouts section where a value in seconds is entered per channel and saved. fact in context
• The chat and social RONA timeouts each default to 30 seconds, with a minimum of 1 second and a maximum of 6000 seconds. fact in context
• The email RONA timeout defaults to 300 seconds, with a minimum of 1 second and a maximum of 6000 seconds. disputed in context
• The telephony RONA timeout defaults to 18 seconds, with a minimum of 1 second and a maximum of 120 seconds. fact in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Manage RONA timeouts. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nbkcfp1-wxcc-manage-rona-timeouts

BibTeX

@misc{warmtransfer-cisco-help-nbkcfp1-wxcc-manage-rona-timeouts,
  title  = {Manage RONA timeouts},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nbkcfp1-wxcc-manage-rona-timeouts},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}