Webex Contact Center retries routing a contact up to 20 attempts and ends the contact with ROUTING_LIMIT_EXCEEDED when that limit is exhausted.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Park timeout and routing limits discussion
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-routing-limit-20. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-routing-limit-20
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-routing-limit-20,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-routing-limit-20},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-routing-limit-20},
note = {Source note wxcc-digital-channel-troubleshooting-routing-limit-20, checked 2026-10-02}
}