The user who authorizes the Webex CC task nodes in Webex Connect must have a Contact Center license and a Full Admin or Contact Center Admin role in Control Hub; a dedicated account is recommended over a personal one.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- node-authorization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated page; read 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex CC Task Integration Nodes and Node Authorizations — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Node Authorization for Cisco Webex Contact Center Task nodes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-nodeauth-role. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-nodeauth-role
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-nodeauth-role,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-nodeauth-role},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-nodeauth-role},
note = {Source note wxcc-digital-channel-troubleshooting-nodeauth-role, checked 2026-10-02}
}