A chat asset toggle, Suppress working hours and agent presence checks, makes the widget available 24/7 regardless of team schedules or agent availability.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- chat-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Web Chat Assets — Cisco Webex Help Center · tier 2 current vendor documentation · Configure Notification settings
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-chat-suppress-hrs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-chat-suppress-hrs
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-chat-suppress-hrs,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-chat-suppress-hrs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-chat-suppress-hrs},
note = {Source note wxcc-digital-channel-troubleshooting-chat-suppress-hrs, checked 2026-10-02}
}