A digital-channel entry point is created with Channel Type set to Social Channel, the Social Channel Type set to the desired digital channel, and the channel asset selected in the Asset Name list.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry-points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create entry points and queues section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-ep-social-channel. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-ep-social-channel
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-ep-social-channel,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-ep-social-channel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-ep-social-channel},
note = {Source note wxcc-digital-channel-troubleshooting-ep-social-channel, checked 2026-10-02}
}