An agent whose effective multimedia profile is Default_Telephony_Profile, or any profile with zero chat, email or social capacity, should not be offered contacts of that channel, making the effective profile a first check when chats or emails are not offered.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Default profiles; Assignment and precedence
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-tel-profile-no-dig. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-tel-profile-no-dig
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-tel-profile-no-dig,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-tel-profile-no-dig},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-tel-profile-no-dig},
note = {Source note wxcc-digital-channel-troubleshooting-tel-profile-no-dig, checked 2026-10-02}
}