Manage Web Chat Assets

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/fgab23/Manage-Web-Chat-Assets

Published

2026-09-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The web chat asset's Website settings include a Domain field in which the administrator enters the domain or subdomain that hosts the widget. in context
• When a chat widget does not load, comparing the hosting page's domain with the chat asset's Domain setting is a reasonable first check. inferred in context
• Web Chat and mobile-app messaging need separate assets; JWT must not be enabled on a Web Chat asset and is enabled only on the mobile asset, where it is required for push and in-app messaging. in context
• Before a chat asset is configured in Control Hub, it must be created in Webex Connect and registered with Webex Engage, and a Chat entry point must be created with the chat asset mapped to it. in context
• The web chat installation script is pasted above the closing body tag in the page's HTML. in context
• A chat asset toggle, Suppress working hours and agent presence checks, makes the widget available 24/7 regardless of team schedules or agent availability. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Manage Web Chat Assets. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-fgab23-wxcc-manage-web-chat-assets

BibTeX

@misc{warmtransfer-cisco-help-fgab23-wxcc-manage-web-chat-assets,
  title  = {Manage Web Chat Assets},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-fgab23-wxcc-manage-web-chat-assets},
  note   = {Cisco Webex Help Center, accessed 2026-10-02}
}