After an Email asset is created in Webex Contact Center, its assigned service and channel cannot be changed.
Checked 2026-10-02
After you create an Email asset, the assigned service and channel can't be changed
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- email-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites for Email channel
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-email-asset-immutable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-email-asset-immutable
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-email-asset-immutable,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-email-asset-immutable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-email-asset-immutable},
note = {Source note wxcc-digital-channel-troubleshooting-email-asset-immutable, checked 2026-10-02}
}