Email Asset Creation - WXCC

Publisher

Webex Connect (Cisco)

URL

https://help.webexconnect.io/docs/wxcc-email-asset-creation

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Webex Contact Center email channel accepts inbound attachments up to 25 MB over SMTP. in context
• The Webex Connect WXCC email article places Email asset creation in Webex Connect under Assets > Apps > Configure New App > Email followed by Register To Webex Engage, whereas Cisco's help.webex.com setup article places the Email asset in Control Hub. disputed in context
• The email asset generates a forwarding address, and the administrator must configure an auto-forwarding rule on the support mailbox entered in the EMAIL ID field so that received emails are forwarded to it. in context
• Cisco instructs administrators not to delete an Email asset once it has been registered with Webex Contact Center. in context
• Webex Connect supports only Gmail and Microsoft 365 mailboxes for the Webex Contact Center email channel, authenticating by username and password or by OAuth 2.0, with OAuth 2.0 recommended. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Email Asset Creation - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-email-asset

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-email-asset,
  title  = {Email Asset Creation - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-email-asset},
  note   = {Webex Connect (Cisco), accessed 2026-09-30}
}