Live Chat - WXCC

Publisher

Webex Connect (Cisco)

URL

https://help.webexconnect.io/docs/livechat-asset-creation-wxcc

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Launching Live Chat first involves the fewest external dependencies of the three channels, because unlike SMS it needs no number provisioned through a Cisco success manager and unlike email it needs no Gmail or Microsoft 365 mailbox forwarding rule. inferred in context
• A Live Chat asset for Webex Contact Center is created in Webex Connect under Assets > Apps > Configure New App > Mobile / Web, enabling the Live Chat toggle and choosing MQTT or Web Socket as primary and secondary transfer protocols. in context
• Deleting a Live Chat asset that has been registered to Webex Engage cannot be reversed. in context
• For the Webex Contact Center integration the Use Secured Port option on the Live Chat asset is mandatory and payload encryption must not be enabled. in context
• Registering a Live Chat, SMS or Email asset to Webex Engage maps it to a Webex Connect service, and that service mapping cannot be changed once done. in context
• Live Chat widget design and the code for embedding the widget on a website are both managed in Webex Engage rather than Webex Connect. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Live Chat - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-livechat-asset

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-livechat-asset,
  title  = {Live Chat - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-livechat-asset},
  note   = {Webex Connect (Cisco), accessed 2026-09-30}
}