What's new for administrators in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/a1gx3h/What's-New-in-Webex-Contact-Center

Published

2026-09-03

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Administrators were told that audit logs would no longer be available in the Management Portal after a 90 day window and were advised to download any needed audit events before removal. fact in context
• The word Classic is used for 2 unrelated things in Webex Contact Center documentation: the Classic voice media platform and Classic WFM which is a workforce management variant. field-pattern in context
• Cisco announced that the last day of operation for the Webex Contact Center legacy voice media platform would be 30 November 2024 and that all customers must have completed their transition to the Real Time Media Service before that date. fact in context
• The word legacy is used in Webex Contact Center documentation for at least 6 different things: the Webex Contact Center 1.0 platform the Classic voice media platform a Customer Journey Platform licensing offer voice POP bridge telephony the former User Profile experience in the Management Portal and pre-Analyzer reports. field-pattern in context
• Webex Contact Center enforces documented maximum configuration limits on both the Classic and the Next Generation platforms and existing customers exceeding them were granted exceptions. fact in context
• The Webex Contact Center Management Portal was decommissioned on 30 July 2026 at 9:00 AM UTC and its features were migrated to Control Hub and the Desktop. fact in context
• Support for a maximum of 5,000 concurrent logged in agents per tenant applies only to tenants provisioned with the Next Generation platform for voice. fact in context
• Where a Webex Contact Center document does not name a platform generation the corpus records the generation as unstated rather than assuming the current one. inference in context
• The release history records that migration from the predecessor releases offered configuration extraction and conversion rather than an in place upgrade and that analyzer data and call recordings created on the legacy platform remained queryable after the legacy tenants were decommissioned. fact in context
• The Webex Contact Center release history for administrators is the corpus's primary instrument for dating a capability and for telling the 2 media platforms apart and it was last updated 2 days before this tranche's access date. inference in context
• The Next Generation voice media platform is the Real Time Media Service abbreviated RTMS. fact in context
• The September 2024 end of service announcement states that Webex Contact Center introduced its next generation voice media platform over 2 years earlier. fact in context
• Webex Contact Center carries 2 independent version axes that are easily confused: a product generation axis running from CC-One through Customer Journey Platform and Webex Contact Center 1.0 to the current Webex Contact Center and a voice media platform axis running from Classic to Next Generation inside the current generation only. inference in context
• The release history records that the Webex Contact Center 1.0 to Webex Contact Center upgrade allows the use of a voice POP bridge based voice option on the Next Generation platform. fact in context
• Cisco's Webex Contact Center 'What's new' changelog announced self-loop limits for Flow Designer activities under the heading 'Flow Reliability Enhancements', dated February 17, 2026. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 3). What's new for administrators in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-admins

BibTeX

@misc{warmtransfer-cisco-help-a1gx3h-whats-new-wxcc-admins,
  title  = {What's new for administrators in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-admins},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}